SUMMARY

Job Reference: 251321BR
Nottingham Support Office
Fixed Term
37.5 Hours

WHAT YOU’LL NEED TO HAVE

• We are looking for someone who is passionate about customers, has an eye for detail, and a pragmatic approach with operational experience.
• Embraces and advocates change, using experience to help plan the future and have the personal strength and confidence to ride the highs and lows of a dynamic online business and curveballs in a project.
• Experienced in managing stakeholders across multiple teams/levels and third parties, holding to account and escalating when required.
• Curious and consistently seeking to understand the “why” behind processes and decisions, questioning the status quo when necessary and comfortable taking ownership of their learning and development.
• Availability to work out of hours, early mornings, and late evenings on occasion if required and provide escalation support where required (this would be in discussion with your manager on the frequency).

ABOUT THE ROLE

The Digital Services Team are responsible for leading multiple operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value, and always enhance the customer experience. The Digital Services Assistant Manager will be a key subject matter expert contributing to a range of digital & business wide transformation projects. We have a big plan ahead to improve our colleague and shopper experience to achieve our overall goals for Boots and our customers.

KEY RESPONSIBILITIES:

• You will be part of a small project team acting as a key SME on a wide variety of projects on behalf of Digital Services and part of project teams across the wider business representing Boots Digital.
• You will provide expert advice and guidance, offering solutions to technical challenges and helping to shape project decisions. Serve as the go-to expert on behalf of the Digital Services team, ensuring that projects have the necessary support to succeed.
• You will have the chance to lead and partner on one of many areas such as promotions, content management, product set up, governance, and data management to name a few.
• Build strong relationships and work collaboratively with cross-functional teams including Commercial, Loyalty, Store Ops and Finance to ensure smooth project execution.
• Develop appropriate reporting and analysis to maintain and improve our data requirements, and find gaps or opportunities to increase conversion and customer engagement.
• Support the wider team through effective workload planning to help react to changing priorities and ensure that all projects, tasks, and adhoc initiatives are achieved to deadline.