Digital Shipping Coordinator
Woodland Group are recruiting The Digital Shipping Coordinator for our company Haulable. The Digital Shipping Coordinator is responsible for providing efficient and effective day-to-day administrative support within the customer services team, with a specific focus on Digital Shipping platforms. This role involves handling customer enquiries, tracking and resolving questions, booking and managing shipments through digital systems, and liaising with suppliers to ensure smooth and timely delivery.

ABOUT US:

Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

• Efficiently book, maintain, and track shipments using the company’s digital freight platform and associated systems, ensuring accuracy and adherence to procedures.
• Serve as the primary point of contact for customer enquiries related to the website and it’s services, providing knowledgeable and timely support via various communication channels (phone, email, etc.).
• Proactively provide customers with updates on their shipments, potential delays, or any relevant information to ensure a positive experience.
• Establish and maintain effective communication and working relationships with external suppliers (e.g., carriers, freight forwarders) to facilitate smooth shipment processing and resolve any issues.
• Provide initial support and resolution for customer escalations, working collaboratively with senior team members to find effective solutions.
• Professionally and clearly communicate with customers via telephone to address enquiries, provide updates, and build positive relationships.
• Act as a key point of contact for gathering customer feedback, identifying recurring queries and questions related to the website / service.
• Utilise the Customer Relationship Management (CRM) system to accurately record customer interactions, track enquiries, manage communication, and ensure efficient follow-up, contributing to a comprehensive customer history.
• Proactively encourage satisfied customers to provide feedback and reviews on relevant online platforms, contributing to positive online sentiment and enhancing the company’s reputation.
• Support the team in updating website content, FAQs, and other customer-facing resources with accurate and up-to-date information based on common enquiries.
• Undertake any other reasonable duties as required for the smooth and efficient operation of the customer services function.