Digital Solution Engineering - Customer Service at Microsoft

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dynamics 365 Sales, Dynamics 365 Service, Technical Consulting, Pre-sales, Customer Engagement, Solution Design, AI Agents, Copilot Studio, Proof of Concept, Technical Strategy, Risk Mitigation, Architecture Design, Customer Success, Consultative Selling, Technical Demos, Industry Knowledge

Industry

Software Development

Description

Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement. Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business , prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB- Line of Business AI Agents) and Copilot Studio proficiency to secure technical decision. Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents. Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans - including migration pathways to D365, recommended migration tools - with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI(System Integrato) partners. Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better , ultimately improving win rates and displacing incumbent solutions. Orchestrate co-selling and co-innovation with partners (including our FastTrack Engineering, and ISV -Independent Software Vendor providers). Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan. Commit to ongoing professional development to maintain level product knowledge and strategic sales skills. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues. Proactively share your insights from wins/losses with broader SE community to scale and learnings. Acts as a technical thought leader by sharing standard approach(e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities. Address solution architecture considerations and objection handling. Assist in formalizing the customer proposal. Embody our Culture and Values Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience. Deep understanding of Sales and Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents and Low Code offerings like Copilot Studio. 5+ years technical pre-sales, technical consulting, or technology delivery, or related experience. 2 years of experience in selling to industries such as Financial Services, Manufacturing, Healthcare, Retail, or Government. Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 8+ years technical pre-sales or technical consulting experience OR equivalent experience.

Responsibilities

Advance qualified pipeline revenue by demonstrating solution capabilities and securing the customer's solution design endorsement. Engage with Business Decision Makers and Technical Decision Makers to translate their priorities into a solution vision while addressing technical proof requirements.