Digital Solution & Service Chartered Engineer at Banglalink

Dhaka, Dhaka Division, Bangladesh -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loyalty Management Systems, Campaign Management Systems, Software Project Management, Software Development Life Cycle, Solution Architecture, Vendor Management, SQL Database, Unix/Linux, IT Policies and Procedures, CAPEX and OPEX Budget Management, Telecom Campaign Business, Performance Management, Root-Cause Analysis, Risk Mitigation, Demand Management, Service Delivery Lifecycle

Industry

Telecommunications

Description

Job Description At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all. * Lead the end-to-end operations, maintenance, and performance management of campaign, loyalty, notification, and customer engagement platforms to ensure high availability, reliability, and business continuity. * Establish robust monitoring frameworks, operational dashboards, and KPI-driven governance mechanisms to proactively manage system performance, service quality, and customer experience. * Drive preventive and corrective maintenance programs, ensuring timely fault resolution, root-cause analysis, risk mitigation, and adherence to agreed service levels across all critical platforms. * Partner with Commercial, Digital, IT, and Technology teams to translate business requirements into scalable technical solutions, enabling rapid deployment of campaigns, promotions, and customer engagement initiatives. * Lead the demand management and service delivery lifecycle for new products, offers, campaigns, and loyalty initiatives by ensuring effective solution design, configuration, testing, deployment, and post-launch support. * Manage strategic technology projects from concept to implementation, including vendor evaluation, solution assessment, capacity planning, business case development, and successful project execution within agreed timelines and budgets. * Drive technology optimization, automation, and internal capability development initiatives to improve operational efficiency, reduce dependency on external vendors, and optimize CAPEX and OPEX expenditure. * Ensure full compliance with SOX, ITGC, internal controls, audit requirements, information security standards, and regulatory obligations through effective governance, documentation, monitoring, and remediation practices. Academic Qualification * B.Sc. In CSE Or similar discipline Job Experience Required * 7-8 years of experience of Telecom Application management including vendor management within which 6-7 years in similar domain. Required Capabilities * Advance knowledge in Loyalty and Campaign Management Systems; * Thorough knowledge of Software Project Management * Thorough knowledge of complete Software Development Life Cycle; * Through knowledge on Solution Architecture; * Experience in dealing with managing vendors and commercial stakeholders; * Thorough Knowledge on SQL Database and Unix/Linux; * Strong knowledge of IT Policies and Procedures; * Strong knowledge of telecom campaign business; * Strong knowledge of CAPEX and OPEX budget management; > > Banglalink Digital Communications is one of Bangladesh’s leading telecom and > digital service providers, committed to transforming the way people connect, > communicate, and innovate. As a subsidiary of VEON, Banglalink combines global > expertise with a deep understanding of local needs to deliver cutting-edge > services to millions of customers across the country. > Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is > reflected in all levels of our organization. Our workplace is designed to > inspire and empower individuals, creating an environment where ideas thrive, > contributions are valued, and innovation flourishes. We encourage every team > member to take initiative, explore new possibilities, and grow both personally > and professionally in a fast-evolving digital landscape. > At Banglalink, we are committed to foster a supportive and inclusive culture > that celebrates diversity and encourages collaboration. We actively create > opportunities for all individuals to succeed, while our learning initiatives > and digital upskilling programs, ensure our people are equipped to excel in > their careers and shape the future. > Banglalink is a place where innovation, agility, and understanding come > together to create meaningful impact. Join us and be part of a team that’s > reshape the future of connectivity and digital transformation.

Responsibilities

Lead the end-to-end operations, maintenance, and performance management of customer engagement, loyalty, and campaign platforms. Partner with cross-functional teams to translate business requirements into scalable technical solutions and manage strategic technology projects.