What Impact You Can Create At Chanel

In this role, you will contribute to shaping the future of digital experiences across the Middle East by:

• Supporting the deployment of new digital capabilities, initiatives and innovation pilots embracing a test, learn and measure approach.
• Act as customer success manager, driving the adoption and optimization of digital platforms and solutions across the organization, from office to wholesale and retail teams.
• Translating business needs into clear use cases, requirements and improvement opportunities to nourish Europe roadmaps.
• Acting as a bridge between Local & Europe teams.
• Phase roll outs depending on the different level of maturity of markets and businesses.
• Coordinating cross-functional projects and ensuring successful implementation and adoption.
• Identifying opportunities to enhance client, employee and business experiences through technology.
• Supporting Europe transformation agenda through a test-and-learn mindset and product management philosophy.
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ENERGIZERS

• Believing in Digital tools as enablers
• Exploring new technologies, innovation and AI opportunities.
• Connecting people, ideas and capabilities across functions.
• Turning business challenges into practical digital solutions.
• Driving change and helping teams embrace new ways of working.
• Working in a fast-paced, entrepreneurial and collaborative environment.
• Being on the field, understanding the journeys & the frictions, accompany the teams and observe.
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What You Can Bring

• Strong understanding of digital tools, innovation and transformation.
• Ability to translate business needs into actionable solutions and projects.
• Excellent stakeholder management and communication skills.
• A proactive, curious and solution-oriented mindset.
• Strong project coordination and organizational capabilities.
• Passion for technology, client experience and continuous improvement.
• Ability to navigate ambiguity and drive change across diverse stakeholder groups.
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Requirements

• Min 5 years of experience in Digital Transformation applied to Business or to Retail, Innovation, Consulting, Digital Product Management or related fields.
• Experience working on cross-functional projects involving business and technology stakeholders.
• Strong understanding of digital ecosystems, business, platforms and emerging technologies.
• Strong understanding of retail & client-centric mindset
• Excellent communication and presentation skills.
• Fluency in English required; Arabic and/or French is a plus.
• Preferably based in the UAE.
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