Digital Support Analyst at Clear Channel Outdoor

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

0.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Diagnostics, Software Troubleshooting, TCP/IP, Networking, Log File Analysis, ServiceNow, Windows OS, Incident Management, Problem Solving, Client Focus, Technical Support, Data Analysis

Industry

Advertising Services

Description

Current employees and contingent workers click here to apply and search by the Job Posting Title. Clear Channel Outdoor Job Summary: In the Digital Support Analyst role, you will be an integral member of a small, mission-driven engineering team that is focused on ensuring the up-time of our ever-growing digital display network by serving on the front line of incoming technical service requests. The platform comprises Ad/Content scheduling and delivery systems, on-display PC and networking equipment, web cameras, and cellular infrastructure. You will be responsible for resolving digital billboard technical issues and outages, providing support to CCO's vast network of LED/LCD manufacturers, electrical contractors and our market operations teams. Job Responsibilities: Diagnose and triage hardware and software issues across core communication equipment (modems, routers, PCs) at digital displays, data centers, and throughout the network. Verify and reproduce system issues through log file analysis, error correlation, and data analysis. Document system incident outcomes and prioritize escalated issues in the online incident and service tracking system. Support market technicians, electricians, contractors, and LED manufacturers in identifying faults, diagnosing network issues, and collaborating towards the rapid resolution of outages and failures. Work closely with Clear Channel's internal Digital Support Engineers to implement timely workarounds and fixes, verify their effectiveness, and coordinate/execute their delivery. Respond with a great sense of urgency to demanding deadlines in a fast-paced environment; identify opportunities for improvement for all incidents and problems; follow internal processes with a high level of detail. Document incident outcomes, resolution methods, and relevant notes for future reference in the ServiceNow incident management and ticketing system. Performs other duties as assigned. Education and Certifications: Bachelor’s degree preferred, or equivalent combination of education, training, experience, or military experience. Work Experience: Familiarity with Windows O/S for tier 1 diagnostics (performance monitoring). TCP/IP and fundamental networking knowledge. Local and wide area networking skills. Ability to quickly adapt to new technologies and thrive in a dynamic, fast-evolving team and technology environment as a flexible self-starter. Self-starter with a diligent work ethic and demonstrated flexibility. Skilled at managing multiple tasks while maintaining composure under pressure. Strong problem-solving skills, able to quickly identify issues and implement effective solutions. Skills: Proactively engage with team members and industry best practices to foster personal and professional growth. Possess excellent organizational skills with strong follow-through on commitments. Adapt seamlessly to change and actively seek continuous improvement, setting an example for fellow team members. Demonstrate a strong commitment to the integrity of your work, reflected in clear, concise communication and a genuine empathy for business stakeholders. Competencies: Attention to Detail: Working in a conscientious, consistent and thorough manner. Client Focus: Providing service excellence to internal and/or external clients. Collaborating with Others: Working together with others in a cooperative and supportive manner to achieve shared goals. IT Support Troubleshooting: Identifying system problems and determining the solutions needed to address them. Professionalism: Treating others with honesty, respect and consideration; performing work in a reliable and conscientious manner. Problem Solving: Identifying problems and the solutions to them. Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands. Employee must have the ability to see written documents, computer screens and to adjust focus. Employee must have the ability to see written documents and computer screens, and to adjust focus. Other Requirements: Occasional business travel, less than 10% Location San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249 Position Type Regular The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Our organization participates in E-Verify. Click here to learn about E-Verify. Current employees and contingent workers click here to apply and search by the Job Posting Title. At Clear Channel Outdoor, we're more than a leader in Out-of-Home advertising. We're pioneers shaping the future of how brands connect with people in the real world. As one of the largest and most innovative advertising platforms in the U.S., we're redefining the power of OOH media with cutting-edge creativity, impactful digital billboards, advanced data analytics, and measurement solutions. But what truly sets us apart is our people. Our employees describe Clear Channel Outdoor as a place where collaboration thrives, where teams explore solutions together, and, where the supportive culture created by coworkers fuels motivation and success. We believe in investing in our culture because we know that great business outcomes start with engaged, supported employees. Here, you'll find opportunities to grow your career, make a difference, and do meaningful work that creates a positive impact both inside and outside in the communities we serve. Joining our team means helping to push the boundaries of what's possible in Out-of-Home - and doing it in an environment where people, passion, and purpose come together to drive progress. - Health, dental and vision plan options - Spending and health savings accounts - Employee assistance program - Critical illness and accident insurance - Life and disability insurance - 401(k) Retirement with company match - Paid time off Additional discount programs and benefits - Identity theft protection - Legal insurance - Pet insurance - Gym memberships - Home and auto insurance Professional Development Opportunities - Leadership development program - Peer coaching - Collaborative career development plans - Training & development As an equal opportunity workplace, we believe that being yourself enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion. Know Your Rights Clear Channel Outdoor is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please direct your inquiries to MyHR at 1-833-831-2089 or email us at MyHR@clearchannel.com When you call this number to request an accommodation, you must have the information related to the specific position you are interested in (requisition number, job title, location, etc.).

Responsibilities

The role focuses on ensuring the uptime of a digital display network by diagnosing and resolving hardware and software issues. This includes supporting external contractors and internal engineers to resolve outages and documenting incidents in ServiceNow.