Main responsibilities:

• First point of contact for agents and HQ colleagues on technical questions about our digital tools and systems
• Managing user accounts and access rights across our core systems
• Handling support requests and following tickets through to resolution, coordinating with the relevant internal and external contacts
• Monitoring the functionality and data quality of our CRM, and managing the publication of property listings on relevant portals
• Testing new features, updates and system changes, and channelling user feedback back to the responsible teams
• Identifying manual or inefficient processes and helping to optimise them
• Maintaining our FAQs and writing short how-to guides and tutorials for our users
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Qualifikationen

What you bring:

• Strong technical knowledge and genuine interest in digital systems
• Great affinity with Microsoft 365 environment
• Practical experience in support, service, operations or a similarly process-driven role (e.g. through a working student position, apprenticeship or previous employment)
• Confident handling of common business tools; experience with CRM systems or ticketing tools is an advantage
• A structured, independent working style and a solution-oriented mindset
• Clear, patient communication with non-technical users
• German at C1 level or above, very good command of English (French is definitely a plus)
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