Digital Support Specialist at KCB Group

Kenya, Nakuru, Kenya -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Digital channels, Linux server administration, IT security, SSL encryption, System uptime management, Business analysis, Change management, ITIL framework, Oracle database administration, Cloud technologies, System configuration, Business continuity planning, User training, SLA compliance, Project implementation

Industry

Banking

Description

KEY RESPOSIBILITIES: ▪Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments /ecommerce and implementation of related projects. ▪Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes. ▪Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services ▪Ensure System uptime and availability and ticket system closure within SLA ▪Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users. ▪Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits ▪Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels. ▪Continuously analyze user requirements to develop and provide solutions to enhance and stabilize channels systems. ▪Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel. ▪Ensure compliance of SLAs with system vendors and other internal stakeholders.ie Audit What You Bring * A Bachelor’s Degree in an IT-related field (Required) * Professional certifications in: * Oracle Database Administration (Advantageous) * Unix/Linux Operating Systems (Essential) * Cloud Technologies (Advantageous) * ITIL Framework (Essential) Your Experience * At least 3 years of hands-on experience in IT With proven expertise in: * Digital Channels (2+ years – Essential) * Linux Server Administration (2+ years – Essential) * IT Projects & Business Analysis (1+ year – Desirable) * Change Management (1+ year – Desirable) Why Join Us? Be part of a forward-thinking organization where your skills will drive real impact. You’ll work with cutting-edge technologies, collaborate with talented professionals, and grow your career in an environment that values innovation and excellence. Ready to make a difference? Apply today!

Responsibilities

The Digital Support Specialist provides technical support and ensures the uptime and security of digital banking channels and related projects. They are responsible for implementing system upgrades, managing user documentation, and ensuring compliance with service level agreements.