Work from home.
*Mixture of day, night (not overnight), and weekend shifts
If you love helping people find what they are looking for online, replying to social media DMs, watching a sale conversion come in after you’ve hung up with a customer, commenting on Influencer content, retweeting brand shout outs, and thoughtfully responding to online reviews, all while doing it in sweatpants in front of the TV, then have we got a job for you!
In Social is hiring a full-time Customer Service Representative aka “Digital Support Squad Representative” to help support our clients’ across social media engagement and Ecommerce platforms. Not only are we rapidly expanding our client roster, but we keep promoting our support team members, and need to replace them!
We are a 20+ person, 7-year old, Shopify Expert digital marketing agency based in Toronto (and now expanding across Canada!) that does everything related to digital marketing including, but not limited to; paid and organic social media, email marketing and automation, website design & development, influencer marketing, branding and design, and (of course!) customer service, for clients across the world in industry verticals ranging from skin care, restaurants, home decor, CPGs, vapes, food & drinks, baby products, real estate, accounting, and more.
Some of our clients have been featured in Vogue, Cosmopolitan, Forbes, Business Insider, GOOP, and are sold in major retail chains like Walmart, Target, and Loblaws, and we even have a client who hosted the White House Correspondents Dinner!

The Digital Support Squad is where we promote from. 50% of our Marketing team members have come from the Digital Support Squad: our Influencer Co-ordinator, a Designer, a Copywriter, an Account Manager, a Project Manager – the list goes on! We hire DSSRs with the expectation that they will identify which parts of digital marketing they love best, and we facilitate that interest through training, mentorship, hands-on-experience, and eventually, a promotion to the Marketing team. When you land a job at In Social, you land a career.