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Digital System Support Lead at Harrah's Cherokee Casino Resort

Spring Valley, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Triage, Application Support, Cloud Technologies, Observability Practices, Infrastructure Fundamentals, New Relic, Splunk, xMatters, Jira, Confluence, Slack, Ticket Management, Process Workflow Design, SLA Coordination, Communication

Industry

Hospitality

Description

The Digital System Support Lead is a seasoned operator who does the work and leads the process. You’ll be the frontline force for intake, triage, and incident management across Caesars Digital products and platforms—acting as a trusted escalation point, a process owner (“no ticket left behind”), and a change champion who helps turn strategy into action. You’ll work alongside engineers, Directors, and partners to keep systems healthy, resolve incidents within SLA, coordinate communications, and continuously improve monitoring, documentation, and support workflows. While you influence and coordinate cross‑functional work, this role does not carry direct people-management responsibility. At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Responsibilities

Lead the intake, triage, and incident management process for digital products to ensure system health and SLA compliance. Coordinate cross-functional efforts with engineers and directors to improve monitoring, documentation, and support workflows.