Job Role: Digital Systems Manager
MPA are currently recruiting a Digital Systems Manager for our public service client based in Lisburn.
To provide a specialist technical and business expertise for the diverse range of Digital Line of Business Systems and Services. These services are provided for the management of Line of Business, Operational, Technical and Specialist systems and applications to include hardware, software, training, project management, Digital services and Digital related communication resources.
To ensure the effective and efficient provision of support and services, including development and maintenance, of Digital Line of Business Systems in line with NIFRS organisational need.
Location – Lisburn
Hours of Work – 37.5 hours per week
Salary - £21.96 per hour

EXPERIENCE/ QUALIFICATIONS

Possess a degree level qualification in a relevant subject (e.g. IT, Systems Development)

YOUR DUTIES:

· To provide a specialist technical knowledge and business expertise for the management of Digital Line of Business (LOB) Systems and Services including, but not limited to Finance, HR, Stores, Prevention and Protection, Fleet and Operational Applications.
· Manage and participate in the development and implementation of NIFRS Digital LOB existing systems and new projects to meet business goals and objectives.
· Manage the day-to-day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot and resolve issues.
· Responsible for the management of existing and new systems infrastructure, ensuring compatibility, security and asset management across all IT systems hardware, software and licensing.
· To participate in formal and informal discussions and meetings with both internal management, staff and external suppliers in relation to tender and quotation responses, contractual services, providing complex technical knowledge for support issues and site demonstrations.
· Communicating technical issues/incidents to service users and key stakeholders.
· To identify, evaluate and implement decisions to IT applications which have a major impact on service provision, the public and other organisations.
· Co-ordinate change release and change management activities associated with system upgrades or changes with all stakeholders, including the BSO Change Advisory Board (CAB).

Have at least 5 years’ experience in a systems Manager’s role.

• Have experience in managing and upgrading IT systems with an ability to troubleshoot advanced technical issues. Can demonstrate: