GLL is looking for a 3rd Line Senior Service Desk Analyst to work at Our Head Office, Woolwich, Southeast London. If you have the skills and ambition to join us as a 3rd Line Senior Service Desk Analyst, there has never been a more exciting time to join us. This is more than a job as a 3rd Line Senior Service Desk Analyst job; it is a career.
We are seeking a talented and experienced 3rd Line Senior Service Desk Analyst to join our customer support services desk. In this role, you will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations as well as managing 1st and 2nd Line Service Desk Agents & Analyst.

AS A CHARITABLE SOCIAL ENTERPRISE OWNED BY ITS STAFF GLL HAS A GREAT RANGE OF BENEFITS FOR ITS EMPLOYEES:

• A salary of from £40,275.25 to £44,404.98 per annum
• A value driven organisation
• Learning & development to support career development
• Good pension schemes
• Discounted gym membership for you and your partner
• The opportunity to join the GLL Society and have a say on how we ar run plus associated events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Career Pathways, professional development is just the start. To ensure your stay on top of your game we provide training with practical and theory elements too
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy a Gift
• 20% off GLL spa experience treatments and associated products
• Ride to work scheme
• Free eye tests and discounted glasses
  About GLL:
  As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
  Our people are from the communities we serve and help us make real changes in their local area.
  One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

• A permanent employment contract - part time and full time
• A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So, whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you will be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications, and location

• Take the role of 365 Administrator focusing on user management and compliance in our tenancy
• Focus on security within our applications focused on password and authentication policies
• To take ownership of problem tickets and manage the resolution process end to end
• To be the internal escalation point for the wider application support team to third party suppliers such as Open Play, Fitronics, HSO and others.
• Handle complex incidents and problems
• Manage 1st and 2nd Line Service Desk Analysts including absence management, Rotas, and personal development
• Manage and adhere to SLAs.
• Manage the relationship with Support teams of our third-party suppliers
• Maintain strong relationships with GLL stakeholders
• Review and manage all Application documentation for internal and external use on the Knowledge base
• To manage communication with business stakeholders and users where applicable.
• To manage and adapt our ticketing software to ensure the best customer experience
• To maintain great customer service for all support queries and ensure the wider team uphold these standards.
  As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.