KNOWLEDGE

• Broad functional and technical knowledge of all key IT domains and service management lifecycle
• Expanding knowledge of related Technology disciplinary areas, relevant IT industry trends and application of IT standards
• Knowledge of industry and business principles, understands customer’s core business, processes and priorities
• Enhances own knowledge through understanding business trends and objectives

IN-DEPTH KNOWLEDGE OF IT INDUSTRY

Experience in pharmaceutical industry and exposure to working in regulated environments
Experience in a similar role including 2 years line management experience
Broad knowledge of key IT domains & layers incl.: application software & web technologies; reporting & analytics tooling; database / data warehouse technologies & data interfacing; application hosting, server & other infrastructure technologies; end-user technology; X-as-a-Service technologies
Experience in information / application management, IT service management and Technology project management
Experience in IT (team) management and governance!
Experience in development of processes / SOP’s, policies and associated documents

KNOWLEDGE OF PHARMACEUTICAL BUSINESS PROCESSES AND OPERATIONS

Demonstrable record of (1) information / functional IT analyses and planning and (2) project management and delivery, esp. for business applications in the field of process workflow automation, team collaboration, multi-channel marketing and reporting & analytics
Experience in applying IT standard process methodologies: Agile SAFe, ITIL (v3)

Please refer the Job description for details