Applications can only be submitted online via our portal. Please understand that we cannot consider applications that reach us by e-mail.
Job description
The Team – your impact
We are seeking a talented and experienced Digital User Experience Strategist (f/m/d) to join our Global User Support team at E.ON. You will be responsible for ensuring a seamless end-to-end user experience across different IT support services and products, developing future-oriented strategies for digital and AI solutions and implementing and enhancing them continuously. The role involves collaborating with internal teams and external suppliers.

Your Role – meaningful & rewarding

• Create exceptional digital user experiences for IT support services and processes
• Develop and implement strategies for digital and AI solutions in IT support in alignment with the strategies for other internal services
• Ensure end-to-end system thinking across processes, services and teams
• Measure, analyze and improve digital user interfaces and user journeys
• Collaborate with suppliers to enhance service agent experiences and processes
• Work with product teams to optimize self-service UX and leverage automation potential
• Conduct design and co-creation workshops, UX tests, and user research, and drive rapid prototyping where possible

Your Profile – authentic & open-minded

• Proven experience in UX design, digital strategy, and project management
• Strong resilience and being comfortable in ambiguous or transformative business contexts
• Very strong collaboration as well as verbal and written communication skills in German and English
• Proven ability to motivate and drive others without having a formal leadership role
• Analytical mindset with a focus on continuous improvement and the ability to think systemically to drive end-to-end process improvements
• Experience with working in agile teams
• Willingness to travel approx. 2 days per month

Our Benefits – smart & useful

• Enjoy flexibility: We combine coming to the office and working from home. It’s even possible to go on workation for up to 20 days per year within Europe.
• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training– our learning culture enables you to bring your personal and professional development to the next level.
• Get connected: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
• Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year’s Eve off. Your battery still needs charging? You canexchange parts of your salary for more paid vacation or you can take a sabbatical.
• Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket – your way is our way.
• Think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.

INCLUSION

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
Type of contract:
Permanent contract
Employment type:
Full time, Full or part time
Work Model:
Hybrid
Company:
E.ON Digital Technology GmbH
Job number:
238728
Any questions?
Agneta will be happy to answer any Questions you may have by E-Mail. We cannot consider applications by E-Mail. Thank you for your understanding.
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
EDTTalentAcquisition@eon.com

• Create exceptional digital user experiences for IT support services and processes
• Develop and implement strategies for digital and AI solutions in IT support in alignment with the strategies for other internal services
• Ensure end-to-end system thinking across processes, services and teams
• Measure, analyze and improve digital user interfaces and user journeys
• Collaborate with suppliers to enhance service agent experiences and processes
• Work with product teams to optimize self-service UX and leverage automation potential
• Conduct design and co-creation workshops, UX tests, and user research, and drive rapid prototyping where possibl