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JOB DESCRIPTION:

At Regions, the Digital User Experience (UX) Operations Analyst provides program management input and operational support throughout user experience UX and across functional teams by increasing communication and connection points, streamlining the UX process, and driving product excellence. Coordinates the work of UX across designers, researchers, content strategists, product managers, and engineers.
Works independently on difficult assignments that are broad in nature and require ingenuity with some latitude for un-reviewed actions or decisions. Engages with business leaders and managers on projects to ensure their delivery through multi-disciplinary teams to achieve specific business outcomes. Focuses on the successful analysis and evaluation of projects that will help the UX team realize their goals on behalf of the bank.
Has a broad understanding of all UX skillsets — interaction design, content strategy, content authoring, art direction, prototyping, journey mapping, user research, motion graphics, front end development and more. Acts as the face of our UX practice and as such, are highly conversant with the skills required to deliver the best user experience for our customers across all digital platforms, from mobile to desktop, from digital account opening to online banking.
Primary Responsibilities
Coordinates requests for User Experience (UX) resources and helps manage delivery of UX work products
Attends project inception and planning meetings to help coordinate the UX effort for all projects though the facilitation of project meetings, documentation and management and communication of projects status
Leads project management of key UX design projects, from co-creation of project briefs to establishing and reaching key milestones
Serves as the primary point of contact and manage the allocation of UX resources by project
Works with vendors on delivery of products and services for UX
Leads internal UX projects
Proactively anticipate and remove barriers and friction in the project process
Works closely with our UX managers, architects, and leads to regularly improve team communication and process
Helps Digital Banking communicate with stakeholders about services the (UX) team provides and our role on projects
Establishes and evolve systems to help the UX design team run smoothly and efficiently
Nurtures and streamlines collaboration between UX, agile, front-end developers and the Americans with Disabilities Act (ADA) teams
Provides operational support and leadership for the UX design system team to determine priorities, lead planning sessions and coordinating work with cross-functional teams
Promotes Regions Design System as a broad, flexible, and sustainable system for delivering design and front-end code at scale at Regions
May serve as a resource to associates with less experience
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor’s degree
Eight (8) years’ experience designing successful interactive websites/applications or mobile applications
Experience with Content Strategy, Design and Front-End Development processes and practices
Experience in a project management or coordinating role
Knowledge of Content Management Systems (Sitecore is a plus)
Knowledge of website marketing and analytics
Proven track record for delivering projects involving user experience on time and on budget
Knowledge of the agile development process
Skills and Competencies
Ability to build relationships to help promote Regions’ brand
Ability to manage multiple projects
Ability to multitask, set priorities, and meet deadlines
Ability to research, analyze data, and create professional reports
Ability to work autonomously, with limited guidance
Ability to work in a team environment when applicable
Influential interpersonal and critical thinking skills
Strong presentation skills
Strong verbal, written communication, and organizational skills
Position Type Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Please refer the Job description for details