DIGITAL/ WEB BUSINESS ANALYST

My client in the Insurance industry are looking for a Digital/ Web Business Analyst with UAT skills, to join their Digital & Customer Experience team, to help improve their technology design and analysis, bridging the gap between the customers and the technical teams.

KEY SKILLS

• Business and technical systems analysis, gap analysis and requirements documentation (with a focus on expressing requirements and user needs within the agile framework)
• Strong understanding of the digital product development process, ranging from requirements and idea inception through to development and execution
• Understanding of the needs of an international B2B and B2C customer base
• Experienced working with Agile methodology
• Able to manage a variety of projects, stakeholders and evolving scope and prioritise appropriately
• Good relationship management skills to satisfy a wide range of stakeholders and outstanding communication skills
• Self-motivated with a highly collaborative approach, recognising your specialist role within a larger programme of work amongst other individuals’ roles and responsibilities
• Ability to move seamlessly between the micro detail of requirement gathering and the strategic view of digital strategy
• The ability to translate complex business ideas and processes into clear, user-led requirements/ stories
• User testing methods and analysis to ensure systems are fit for purpose and behaving as expected
• Working with lo-fidelity prototypes for the purpose of conveying and testing ideas
• Strong analytical and problem solving abilities as well as excellent attention to detail and foresight
• Ability to determine implications and make recommendations based on a range of factors e.g. commercial, risk, customer experience - justified by data
• A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals

DESIRABLE SKILLS:

• Knowledge of programming languages like SQL and system integration solutions
• Ability to design and maintain efficient customer support and feedback channels
• Ensuring optimal system functionality via integrated diagnostics and analytics
• Knowledge of data security and encryption
• Knowledge of relevant licensing and industry compliance regulations inc GDP
• User Centred design and problem solving approach and methodologies (user journey experience desirable)
• Experience identifying Minimal Viable Product requirement for prioritisation

Please refer the Job description for details