JOIN A FORWARD-THINKING INSURANCE COMPANY AT THE FOREFRONT OF DIGITAL TRANSFORMATION, WHERE YOUR ANALYTICAL EXPERTISE WILL DIRECTLY SHAPE CUSTOMER EXPERIENCES AND DRIVE TECHNOLOGICAL INNOVATION.

My client in the Insurance industry are looking for a Digital/ Web Business Analyst with UAT skills, to join their Digital & Customer Experience team, to help improve their technology design and analysis, bridging the gap between the customers and the technical teams.

KEY SKILLS:

• Business and technical systems analysis, gap analysis and requirements documentation (with a focus on expressing requirements and user needs within the agile framework)
• Strong understanding of the digital product development process, ranging from requirements and idea inception through to development and execution
• Understanding of the needs of an international B2B and B2C customer base
• Experienced working with Agile methodology
• Able to manage a variety of projects, stakeholders and evolving scope and prioritise appropriately
• Good relationship management skills to satisfy a wide range of stakeholders and outstanding communication skills
• Self-motivated with a highly collaborative approach, recognising your specialist role within a larger programme of work amongst other individuals’ roles and responsibilities
• Ability to move seamlessly between the micro detail of requirement gathering and the strategic view of digital strategy
• The ability to translate complex business ideas and processes into clear, user-led requirements/ stories
• User testing methods and analysis to ensure systems are fit for purpose and behaving as expected
• Working with lo-fidelity prototypes for the purpose of conveying and testing ideas
• Strong analytical and problem solving abilities as well as excellent attention to detail and foresight
• Ability to determine implications and make recommendations based on a range of factors e.g. commercial, risk, customer experience, justified by data
• A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals

DESIRABLE SKILLS:

• Knowledge of programming languages like SQL and system integration solutions
• Ability to design and maintain efficient customer support and feedback channels
• Ensuring optimal system functionality via integrated diagnostics and analytics
• Knowledge of data security and encryption
• Knowledge of relevant licensing and industry compliance regulations inc GDPR
• User Centred design and problem solving approach and methodologies (user journey experience desirable)
• Experience identifying Minimal Viable Product requirement for prioritisation
  Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
  Work Location: In perso

Please refer the Job description for details