Digital Workplace Engineer at Scalian Inc

Kinston, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Workplace Engineering, Technical Support, System Management, Cybersecurity, User Engagement, Endpoint Management, Microsoft 365 Administration, Active Directory, Network Fundamentals, Virtualization, Cloud Platforms, Scripting, ITSM Practices, Communication Skills, Problem Solving, Collaboration

Industry

Business Consulting and Services

Description

Company Description Who are we? At Scalian, we are a leading multinational engineering consulting firm with 6,000 specialists and over 35 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management). Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations. Are you an experienced Digital Workplace Engineer? If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team in the US! What will your role be? As a Digital Workplace Engineer, you will play a critical role in designing, deploying, managing, and supporting end-user computing devices and collaboration tools while ensuring a secure and seamless digital employee experience. Your focus will span across technical support, system management, cybersecurity, and user engagement as you contribute to a high-performing and innovative IT environment. Job Description Deliver technical support for desktops, laptops, mobile devices, and peripherals including troubleshooting OS issues across Windows, macOS, and Linux platforms Manage user accounts, permissions, and device configurations while ensuring alignment with company security policies Image, configure, and deploy new end-user systems and maintain lifecycle processes for devices and mobile platforms Utilize and support endpoint management tools such as Microsoft Intune, SCCM, and Jamf for patching, software distribution, and compliance Administer collaboration platforms including Microsoft 365, Teams, SharePoint, and video conferencing solutions to drive communication and productivity Collaborate with network and infrastructure teams to troubleshoot connectivity issues and support seamless access through VPN and cloud integrations Assist in documenting network-related configurations and contribute to resolution efforts for digital workplace incidents Implement and enforce cybersecurity practices across endpoints including antivirus, encryption, DLP, MFA, and incident remediation Promote user awareness around cybersecurity and support compliance with regulatory standards such as NIST or CMMC Maintain accurate IT asset inventory and licensing records while documenting procedures and support guides for knowledge sharing Generate performance reports and support metrics to continuously improve digital workplace operations and user satisfaction Actively participate in IT projects such as hardware refresh, new tech implementation, migrations, and collaboration tool adoption Work closely with cross-functional IT teams and business stakeholders to deliver solutions that enhance employee experience Encourage the adoption of new tools and processes that promote collaboration and digital efficiency Qualifications Minimum of 7 years of experience in desktop support or digital workplace roles within enterprise or industrial environments Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent hands-on experience Deep technical knowledge of Windows and macOS platforms with familiarity in iOS and Android device support Strong experience using endpoint management solutions such as Intune, SCCM, or Jamf for system configuration and policy deployment Solid understanding of Active Directory, Azure AD, Group Policy, and access management principles Proficient in Microsoft 365 administration including Teams, SharePoint, OneDrive, and Exchange Online Working knowledge of network fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, VPN, and troubleshooting connectivity issues Understanding of infrastructure components including virtualization tools like VMware or Hyper-V and cloud platforms such as Azure or AWS Awareness of endpoint cybersecurity including antivirus solutions, encryption, MFA, and adherence to compliance frameworks Experience with scripting tools like PowerShell or Bash to automate tasks and improve digital workplace efficiency Familiarity with ITSM practices and frameworks such as ITIL Strong communication and interpersonal skills to support and educate users while translating technical details clearly Ability to work independently and collaboratively across teams with a proactive and solutions-oriented mindset Comfortable managing multiple priorities in fast-paced, evolving IT environments while maintaining a focus on service quality Additional Information To acquire experience in different critical industries and projects while working for the same company; To have a competitive salary and a great benefits package To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices; To have a clear career development plan that suits your goals; To have the possibility of working abroad through our mobility program thanks to our international presence; To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued. To be part of a team where having fun is essential.

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Responsibilities

The Digital Workplace Engineer will design, deploy, manage, and support end-user computing devices and collaboration tools. This role includes delivering technical support, managing user accounts, and implementing cybersecurity practices.