Digital Workplace IT Operations Manager at Sobi

Stockholm, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Intune, Windows OS Troubleshooting, iOS Application Management, Microsoft Autopilot, Microsoft Autopatch, PowerShell Scripting, Robopack, Apple Business Manager, ServiceNow, ITIL, Device Lifecycle Management, Application Packaging, Security And Compliance, Incident Management, Change Management, Technical Training

Industry

Pharmaceutical Manufacturing

Description

Company Description At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients. Here at Sobi, our mission and culture get us excited to come to work every day, but here are a few more reasons to join our team: Competitive compensation for your work Emphasis on work/life balance Collaborative and team-oriented environment Opportunities for professional growth Diversity and Inclusion Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments Job Description The IT department, a part of IS/IT, are responsible for architecture, strategy, maintenance and support of SOBIs Microsoft platforms, infrastructure such as clients, servers, network. The IT department consist of five teams – Infrastructure, Service desk, IT security, Digital Workplace & AI and Automation & Integration. IT work according to Sobi’s quality framework based on ITIL. As a Digital Workplace IT Operations Manager for Device and Applications you will work in our Microsoft cloud environment. Managing devices and applications in our Windows client and iOS environment, to ensure security, compliance, and productivity. You will enroll and configure devices in Intune, deploy and update applications, monitor health and performance and troubleshoot issues across Windows and iOS. Main responsibilities: Ownership of key elements in the Digital Workplace team’s responsibility Lead and coordinate Service requests, Changes and roadmap activities within your area Manage and coordinate Digital Workplace incidents in ServiceNow Suggest and deliver continuous improvement regarding the individuals appointed systems/products/solutions with a focus on identifying opportunities for process improvement Support in managing and coordinating training of ServiceDesk and other departments of Sobi regarding the individuals appointed systems/products/solutions Serve as SME for the Digital Workplace & AI, including, but not limited to device management, Intune, RoboPack, applications and trainings Application and OS Lifecycle management (Intunes/RoboPack/Windows Autopatch), Apple device/Phone OS and Application Lifecycle Management (Intune/Apple Business Manager) Knowledge sharing inside the Team to build a stronger resilience, to protect against interruptions in our delivery Qualifications Relevant education within IT or equivalent practical experience Previous experience of working as a part of a device team in a Microsoft cloud environment (Intune), ability to create and package applications and configurations in Intune, good knowledge in trouble shooting Windows OS, Windows application and iOS application, good knowledge in Microsoft Autopilot and Autopatch, basic to intermediate PowerShell scripting. Previous experience of application management in Robopack, or similar solution Ideally, intermediate knowledge about security and compliance related to device management in a global company setting. Team player, flexible and adoptable. Pro-active and solution oriented. Fluent in Swedish and English Sobi Location: Sweden

Responsibilities

Manage and coordinate devices and applications within a Microsoft cloud environment for Windows and iOS to ensure security and productivity. Lead service requests, changes, and roadmap activities while serving as a subject matter expert for Digital Workplace and AI operations.