What You’ll Be Doing 🚀

You’ll own the technical direction, roadmap and operational performance of our Digital Workplace and Microsoft platform estate, combining strategic leadership with hands-on involvement.

You’ll lead a blended team of internal specialists, contractors and strategic partners, making sure there is clear accountability across the service. You’ll drive the workspace management roadmap, lead major Microsoft and workplace technology programmes, and step in early when delivery, quality, resourcing or supplier performance is at risk.

You’ll act as a technical authority across the estate, working across Microsoft 365, Entra, Intune, Defender, Purview, SharePoint, Teams, Exchange Online, endpoint management and identity governance. You won’t need to be the deepest specialist in every platform, but you will need the technical credibility to challenge architecture and security decisions, set standards and get into the detail when required.

You’ll also help us improve how workplace technology is operated, using automation, telemetry and AI-enabled approaches to make services more proactive, improve colleague experience and reduce avoidable manual effort. Alongside this, you’ll own key commercial and operational decisions across budgets, licences, managed services and strategic suppliers.

What We Need From You ⚡

We’re looking for someone who brings strong Microsoft technical depth alongside confident people and delivery leadership. You’ll be comfortable setting direction and making decisions, but equally comfortable getting hands-on when something needs your attention.

• Strong experience managing an enterprise Microsoft 365, Digital Workplace, EUC or workplace technology estate, ideally in a complex environment.
• Broad and practical knowledge across the Microsoft estate, including Microsoft 365, Entra, endpoint management, Office/O365, security and Copilot, with the ability to understand how the different parts work together.
• A strong track record of leading significant Microsoft or Digital Workplace programmes, including setting roadmaps, driving delivery and stepping in to recover challenged delivery where needed.
• Experience improving workplace services through automation, telemetry, AI-enabled operations or proactive service improvement, with a focus on colleague experience and operational performance.
• Experience leading blended teams and strategic partners, alongside responsibility for budgets, licences, managed services or supplier performance.
• A hands-on leadership style: you’ll be willing and able to get into the technology, challenge decisions, troubleshoot and take personal ownership, rather than managing entirely at arm’s length.
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We Might Not Be Right For You If

• You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
• You’re looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.