As Our Digital Workplace Service Manager (f/m/x), You Will

• Take end-to-end ownership of Digital Workplace service delivery, ensuring services meet business needs, agreed service levels, and user-experience expectations
• Drive continuous service improvement by refining IT service management processes, applying best practices, and turning operational insights into measurable improvements
• Partner closely with CIT-O teams to ensure reliable, efficient, and user-centered day-to-day operations
• Engage with business stakeholders to understand evolving needs, provide transparent service insights, and translate the impact of IT services into business-relevant language
• Proactively identify service-delivery risks, coordinate mitigation measures, and strengthen service continuity to minimize disruption for users and the business
• Maintain and continuously develop the Digital Workplace operating model, including clear ownership, processes, dependencies, and documentation
• Own and evolve the Digital Workplace service portfolio
• Actively participate in the Digital Workplace roadmap planning and represent operations part
• Build trusted relationships with service managers across the organization, creating strong alignment across connected services
• Collaborate closely with external partners and suppliers to support high-quality delivery, manage dependencies, and drive shared accountability
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Your Profile

• A user-centered mindset and a commitment to continuously improving the Digital Workplace experience
• Proven experience in IT service management and IT operations
• Experience working in large-scale, complex IT environments with multiple technologies, teams, and dependencies
• Confidence collaborating across a global organization, including stakeholders and teams in the Americas, EMEA, and APAC
• Sound knowledge of device-management environments and their dependencies on related products, platforms, and services
• Strong coordination skills, with the ability to structure complex topics, manage priorities, and drive actions
• Experience supporting operational harmonization
• ITIL Qualifications are highly beneficial / sought after
• Excellent written and spoken English communication skills