Digital Workplace Support Specialist - Onsite at Danaher - Canada

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

113000.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Resolution, Customer Service, Communication Skills, Leadership Skills, Project Management, Windows Support, MacOS Support, MS 365, Active Directory, Intune, ITIL, AV Equipment Support, Collaboration Tools, Troubleshooting, Service Level Agreements

Industry

Medical Equipment Manufacturing

Description

Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. Learn about the Danaher Business System, which makes everything possible. The Digital Workplace Support Specialist manages on-site IT operations and delivers advanced technical support to Danaher Corporate users, both remotely and in person. The role involves resolving complex issues, maintaining hardware and software across various platforms, and ensuring that IT, AV, and conferencing systems operate smoothly. The role emphasizes ITIL-aligned service delivery, process improvement, and executive-level support, requiring strong technical and leadership skills. Lastly, this role will be required to be onsite located at our Washington DC office. In this role, you will have the opportunity to: Deliver Technical Support: Provide daily IT technical support to Danaher Corporate employees, ensuring reliable, efficient resolution of hardware, software, AV equipment and connectivity issues while maintaining a high standard of customer service. Advanced Incident & Request Resolution Provide expert resolution for incidents and service requests requiring advanced technical knowledge; execute in-depth troubleshooting across end-user computing, operating systems, applications, and connectivity, maintaining ownership of incidents through to resolution with consistent communication and strict compliance with service level agreements (SLAs). Support Executive Leadership: Deliver white-glove IT support to executive-level users, including CEO and senior leadership teams, ensuring minimal disruption and a high level of professionalism and responsiveness. Collaborate Across Global IT Teams: Work closely with a global IT organization, partnering with cross-functional teams and the Danaher Global Service Desk to ensure seamless support, knowledge sharing, and consistent service delivery. Manage End-User Computing Operations: Provide comprehensive support for Windows and macOS endpoints, including diagnosing and resolving performance issues, conducting OS-level troubleshooting, and performing device remediation. Manage endpoint lifecycle activities, including device provisioning, patching validation, and peripheral support. Support mobile devices and collaboration tools to ensure seamless connectivity and productivity across platforms. The essential requirements of the job include: Minimum two years of experience working in an Enterprise IT environment. Leadership, project management, and customer service skills. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. Prior experience supporting executive-level customers is a plus. It would be a plus if you also possess previous experience in: In-depth knowledge of MS Windows and MacOS systems Hands-on experience with MS 365, Active Directory, Intune, Microsoft Office applications, and ITSM platforms (eg, ServiceNow, Cherwell) Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. The annual salary range for this role is 68,500.00 - 113,000.00 USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Digital Workplace Support Specialist manages on-site IT operations and delivers advanced technical support to Danaher Corporate users. This includes resolving complex issues, maintaining hardware and software, and ensuring smooth operation of IT, AV, and conferencing systems.