Digital Workplace Tech Lead at PTC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Workplace, Enterprise Architecture, Endpoint Management, Nexthink, ServiceNow, Microsoft Entra ID, Intune, SCCM, Jamf, Workflow Automation, Orchestration, Scripting, Analytics, AI-Driven Optimization, Governance, Collaboration Platforms

Industry

Software Development

Description

Architecture & Strategy Define and own the global digital workplace architecture, establishing standards, roadmaps, and lifecycle refresh strategies. Drive the Digital Employee Experience (DEX) program, leveraging platforms such as Nexthink to measure, improve, and govern employee productivity, sentiment, and service delivery. Architect integration and data flows between Nexthink, ServiceNow, endpoint management platforms, and analytics tools to create unified views of employee experience and operational health. Embed governance and metrics around DEX standards using Nexthink platform, including adoption, service quality, and XLAs (Experience Level Agreements). Ensure architectural consistency across regions, supporting follow-the-sun delivery with global IT peers and platform owners. Collaborate closely with platform owners across M365, Entra ID, Enterprise Architecture, InfoSec, and Endpoint Engineering to ensure architectural cohesion. Architect endpoint management strategies across Windows, macOS, and mobile platforms (Intune, SCCM, Jamf). Apply analytics and AI-driven optimization to proactively improve employee experience and IT service delivery. 8+ years of experience in digital workplace, enterprise architecture, or endpoint management. Expertise in: - Nexthink and ServiceNow integration for DEX visibility and automation. - Microsoft Entra ID (Azure AD) and on-prem Active Directory, including migration experience. - Intune, SCCM, and Jamf Pro for device and application management. - Workflow automation, orchestration, and scripting (PowerShell and beyond). Experience with analytics, AI-driven optimization, and XLA frameworks. Strong governance mindset with ability to define and enforce global standards and metrics. Experience managing or influencing workplace change, adoption, and stakeholder engagement. Deep understanding of enterprise security, compliance, and lifecycle Proven ability to operate effectively in a global, matrixed enterprise environment. Experience with hybrid workplace models and cloud-first strategies. Knowledge of collaboration and productivity platforms (M365 ecosystem, Teams, OneDrive, SharePoint). Familiarity with ITIL and modern service management practices. Certifications such as Microsoft Certified: Enterprise Administrator Expert, Azure Solutions Architect, Nexthink Professional, ITIL 4, or equivalent.

Responsibilities

Define and own the global digital workplace architecture, establishing standards and roadmaps. Drive the Digital Employee Experience program, leveraging platforms to measure and improve employee productivity and sentiment.