ABOUT ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

GUIDANCE NOTES:

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
Job Category

Technical
Vacancy Type

Permanent
Employment Type

Full time
Salary From

£26,338
Salary To

£29,959
Location

Cambridge
Faculty/Prof Service

IT Services
Ref No
3615
Closing Date
31/08/2025

IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond.
This is your opportunity to join and help lead our Digital Workplace Service Team in Cambridge, delivering a comprehensive digital workplace IT service, including onsite support in offices, teaching spaces, open access facilities and other operational spaces.
With two A levels in relevant subjects, you will be proficient with a broad range of common computer hardware and frequently used desktop applications. Previous customer service experience is essential, while a familiarity with supporting users in a busy corporate-scaled network environment would be advantageous.
Please note that this is a full-time role, on a five-day shift that occurs Monday to Friday between the hours of 7:00am and 08:00pm. Given fair notice, some additional evening and weekend work may be required.
Informal enquiries can be made to Sabina Cole, Digital Workplace Service Team Leader, at Sabina.Cole@aru.ac.uk
Find out more about working with us.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.