JOB DESCRIPTION

JOB TITLE: Digitisation Manager.
SALARY: £59,850pa to £73,150pa plus the benefits package listed below.
LOCATION: Manchester, Chester, Birmingham or Leeds.
HOURS: 35 hours, full time.
WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs.

ABOUT THIS OPPORTUNITY

Consumer Engagement is at the heart of serving and supporting our customers, by breaking down historic silos bringing our Community Bank, Personal Banking, Consumer Growth & Our Digital team under one roof.
The role of Digital Engagement is to deliver the UK Most Recommended App and re-imagine the future of Consumer Engagement, developing the vision and enabling a bold transformation. We collaborate across our channels and platforms, unlocking potential and bringing the bold to life by challenging the status quo, as we re-define banking of the future.
As a Service & Workforce Digitisation Manager, you’ll be at the forefront of re-imagining how we show up for customers in our channels, which will be both transformational to customers and our business. If you want to work in a fast paced, hard-working and agile environment where you can truly make a positive impact to both customers and business, we’re the team for you.
We’re looking for dedicated candidates who will bring an action orientated mentality, sound judgement, analytical thinking, curious attitude to tech and an innovative approach to help inspire change.

WHAT YOU’LL BE DOING!

• Use data and insight to design innovative solutions that change how and where we serve customers by utilising both our world class digital app and ensuring our human channels make outstanding customer impact
• Breaking down complex problems, providing solutions aligned to our Mobile First vision, influencing partners across the organisation to make quick decisions and drive actions forward at pace
• Collaborate seamlessly by connecting the dots across key initiatives within Digital Engagement & Consumer Engagement, working in an agile environment to deliver solutions at pace and deliver benefit to both customer and business
• Ensuring governance framework and principles are adhered to