Dining Room Safety and Hospitality Assistant at Food For Lane County

Eugene, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

18.5

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Safety, Hospitality, Crowd Control, Trauma-Informed Care, De-escalation, Conflict Management, Security Oversight, Observation, Guest Flow Management, Interpersonal Communication, Professionalism, Protocol Adherence, Calmness Under Stress, Delegation, Bilingual English/Spanish

Industry

Non-profit Organizations

Description

Description POSITION TITLE: Dining Room Safety and Hospitality Assistant RESPONSIBLE TO: Dining Room Program Manager HOURS: 20 hours per week. Monday through Thursday, 11:00am-4:00pm, plus monthly all staff meetings, special events, and trainings. COMPENSATION: $18.50 per hour BENEFITS: Eligible for FFLC sponsored benefits (e.g. paid time off benefits such as vacation, sick, holidays) and eligible to participate in 401k retirement plan. SUMMARY OF POSITION: The Safety and Hospitality Assistant works with the Safety and Hospitality Coordinator, primarily outside, to ensure the safety of guests, employees, and volunteers to support a safe and respectful dining atmosphere. The Dining Room is a fast-paced, restaurant-style meal site, in downtown Eugene, serving individuals and families. This position works directly with some individuals dealing with addiction, diverse mental health issues, and trauma. This role combines security oversight with hospitality, focusing particularly on crowd control, trauma-informed care, and de-escalation techniques. The ideal candidate will demonstrate a strong commitment to creating a supportive environment while effectively managing security concerns. PRIMARY TASKS & RESPONSIBILITIES: Assist Safety and Hospitality Coordinator with ensuring the safety and security of staff, volunteers, and guests while on Food for Lane County (FFLC) property Implement crowd management strategies to handle large groups and maintain a calm environment Monitor and address any potential crowd-related issues to prevent conflicts or disruptions Follow Dining Room protocol immediately when problems arise with program participants Emphasize conflict management, redirection, and de-escalation when resolving issues with people Follow Dining Room procedures on contacting and involvement with subjects of concern Respectfully circulate amongst the crowd to observe behavior and protect property Oversee guest flow to ensure orderly and efficient service Interact with guests using a trauma-informed approach, recognizing and responding to the effects of trauma Provide support and assistance with sensitivity to the diverse backgrounds and experiences of guests Foster a safe, respectful, and non-judgmental atmosphere for all diners Remain visible at all times when working on parking lot (Notify the team when leaving the work area for any length of time) Greet and assist volunteers, guests, social service representatives, and the general public in a cheerful, professional manner Assist with cleaning and closing duties Assist in developing and refining safety and hospitality protocols based on feedback and observed needs Remain calm at all times and respond in a professional manner OTHER TASKS AND RESPONSIBIITIES: Be informed about FFLC programs and services. Represent Food for Lane County to the public with knowledge and respect Communicate with members of staff to stay informed on activities while restaurant is running Follow FFLC and Dining Room policies and procedures Attend team meetings, monthly all-staff meetings Attend scheduled events outside of restaurant operating hours, including cleaning days, trainings, staff retreats, and fundraising events Jump in to support operations inside the dining area, kitchen, when needed Work with volunteers to complete tasks that have been delegated Work with neighbors and businesses to help facilitate a safe and friendly and clean neighborhood Performs other tasks as requested by Supervisor SKILLS AND QUALIFICATIONS: We value all forms of experience including, unpaid work, lived experience, education, and training. Experience providing vigilant safety and security Relevant training in conflict management, trauma informed care, crowd control, de-escalation, and safety Ability to take and follow directions Ability to remain calm during moments of stress Bilingual English/Spanish and bicultural competence preferred but not required Able to keep a high energy, positive, non-judgmental attitude at all times Able to understand and work with diverse guests, staff, volunteers, and community members Experience working with and delegating to volunteers Able to manage and prioritize multiple responsibilities in a fast paced and dynamic setting Social service background strongly preferred, but not required *All offers for employment are contingent on a satisfactory background check Working Conditions: This job is performed primarily outside in all types of weather This position performs essential physical labor which could include frequent walking, frequent standing for long periods of time, regular bending, regular pushing, occasional stooping, regular lifting (up to 50 lbs.), and regular stretching This job works directly with the public, often times in crowds, with high levels of stimuli NOTE: Job descriptions are not intended to be and should not be construed as exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of principal job elements essential for making fair pay decisions about jobs. Reasonable Accommodations: Food for Lane County, complies with federal, state, and local laws regarding reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources, 541.343.2822 FFLC is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, marital status, genetic information, veteran status, diverse ability, or any other characteristic protected under local, state or federal law.

Responsibilities

This role primarily involves assisting the Safety and Hospitality Coordinator in ensuring the safety and security of guests, employees, and volunteers within a fast-paced, restaurant-style dining environment. Key tasks include implementing crowd management strategies, emphasizing conflict management, redirection, and de-escalation techniques when resolving issues with participants.