POSITION SUMMARY:

The Dining Room Supervisor is responsible for planning and overseeing the Lifestyle Options Dining Room department to facilitate the delivery of high-quality food and beverages and exceptional customer service.

What You Bring to the Role:

• Five (5) years’ experience in food services required.
• One (1) year experience in leadership role required.
• Exceptionally strong customer service experience required.
• Exceptionally strong coaching and mentorship skills required.
• Proficient in computer skills required.
• Strong written and verbal English skills to effectively communicate with all residents, visitors and at all levels within the organization required.
• ProServe Liquor Staff Training (if applicable for building) required.
• Banquet knowledge an asset.
• Past experience working in a senior’s environment an asset.
• Demonstrate integrity in all actions.
• Ability to maintain confidentiality, discretion and demonstrate professional ethics.
• Ability to empathize with seniors.
• Ability to make independent decisions and apply them.
• Ability to foster a collaborative relationship between the Dining Room department and other building departments.

Your Responsibilities:

• Responsible for the Dining Room department and “Front of House” Food Services, including the space set up/appearance/cleanliness, management of dining staff and the overall dining experience of residents and guests.
• Actively works towards improving the Dining Room department, including bringing creative ideas and recommendations on how to elevate the dining experience, procedures and processes to the Site Manager.
• A ‘working supervisor’ on the floor, acting as a role model to dining staff and demonstrating ideal meal service standards.
• Always greet residents with a smile and if possible, call them by name.
• Demonstrate respect to the residents and cater to their needs and requests in a timely manner.
• Maintain professional presence and demeanor.
• Inquiring about resident and guest satisfaction with food and dining experience.
• Engage in friendly, polite conversation with residents.
• Monitor the activities of all serving staff and give instruction, advice and feedback as needed.
• Ensure proper training of new staff.
• Ensure that dining room staff is adhering to company procedures and policies.
• Ensure correct staffing levels are maintained.
• Create dining room staff schedules and distribute to staff.
• Coordinates the set-up of the dining room for meal service.
• Calmly and quickly detect potential guest problems and dissatisfactions. Listen to the concerns and suggestions of the residents. Eliminate issues or escalate them to the Site Manager.
• Dividing the work into specific tasks and assigning those tasks amongst the dining room staff. Observing the staff to ensure the tasks are being performed according to instruction.
• Perform a variety of supervisory paperwork, such as WCB, time off requests, etc.
• Calculate and submit Dining Room - Room Charges to Site Administrator each month.
• Follow Health and Safety policies and procedures/ report related concerns/ assist with hazard assessments.
• Delegate dietary requirements, by creating dietary profile (as per AHS Case Manager), discuss with team, and visibly post..

What You Bring to the Role:

• Five (5) years’ experience in food services required.
• One (1) year experience in leadership role required.
• Exceptionally strong customer service experience required.
• Exceptionally strong coaching and mentorship skills required.
• Proficient in computer skills required.
• Strong written and verbal English skills to effectively communicate with all residents, visitors and at all levels within the organization required.
• ProServe Liquor Staff Training (if applicable for building) required.
• Banquet knowledge an asset.
• Past experience working in a senior’s environment an asset.
• Demonstrate integrity in all actions.
• Ability to maintain confidentiality, discretion and demonstrate professional ethics.
• Ability to empathize with seniors.
• Ability to make independent decisions and apply them.
• Ability to foster a collaborative relationship between the Dining Room department and other building departments

Your Responsibilities:

• Responsible for the Dining Room department and “Front of House” Food Services, including the space set up/appearance/cleanliness, management of dining staff and the overall dining experience of residents and guests.
• Actively works towards improving the Dining Room department, including bringing creative ideas and recommendations on how to elevate the dining experience, procedures and processes to the Site Manager.
• A ‘working supervisor’ on the floor, acting as a role model to dining staff and demonstrating ideal meal service standards.
• Always greet residents with a smile and if possible, call them by name.
• Demonstrate respect to the residents and cater to their needs and requests in a timely manner.
• Maintain professional presence and demeanor.
• Inquiring about resident and guest satisfaction with food and dining experience.
• Engage in friendly, polite conversation with residents.
• Monitor the activities of all serving staff and give instruction, advice and feedback as needed.
• Ensure proper training of new staff.
• Ensure that dining room staff is adhering to company procedures and policies.
• Ensure correct staffing levels are maintained.
• Create dining room staff schedules and distribute to staff.
• Coordinates the set-up of the dining room for meal service.
• Calmly and quickly detect potential guest problems and dissatisfactions. Listen to the concerns and suggestions of the residents. Eliminate issues or escalate them to the Site Manager.
• Dividing the work into specific tasks and assigning those tasks amongst the dining room staff. Observing the staff to ensure the tasks are being performed according to instruction.
• Perform a variety of supervisory paperwork, such as WCB, time off requests, etc.
• Calculate and submit Dining Room - Room Charges to Site Administrator each month.
• Follow Health and Safety policies and procedures/ report related concerns/ assist with hazard assessments.
• Delegate dietary requirements, by creating dietary profile (as per AHS Case Manager), discuss with team, and visibly post.