Dir-Delivery (TAPFIN) at Talent Solution TAPFIN

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Procurement, SOW Management, Client Satisfaction, Program Management, P&L Management, Contract Administration, Market Knowledge, Business Development, Financial Acumen, Issue Resolution, Team Management, Consultative Support, Bidding, Technology Recommendations, Relationship Management, Operational Efficiency

Industry

Staffing and Recruiting

Description

You can see it. A company that offers you a career, not just a job. A place where you’re challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to make decisions that will propel the growth of its business. A company that relies on you to lead that growth. If that’s where you see yourself, TAPFIN has a career opportunity for you! JOIN THE TAPFIN TEAM! Through the direction and vision of the leadership team this role is responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for a major client or several smaller clients. HOW YOU’LL MAKE A DIFFERENCE The Director of Delivery manages the deployment and/or daily activities at a major client or several smaller clients, encompassing either single or multiple location clients. Incumbents must use a solid knowledge of proprietary offerings and deployment methodologies to achieve smooth operations and high client satisfaction. Responsibilities include client satisfaction, program management planning and execution, administration and effective oversight and management of account profit and loss. Develops, finalizes and ensures on-going continuous improvement for all assigned client activity. Additionally, responsible for overall program management, related reporting and strategically work with SOW clients in support of their outsourced project management through SOWs. This may include but is not limited to providing consultative support to client users in determining appropriate sourcing channels, supporting the bid process, SOW management, overall program performance and staff management to meet/exceed established performance expectations. MAKING AN IMPACT • Understands and is knowledgeable in the contracted terms and conditions between TAPFIN and the client, including pricing and client rules of engagement and processes. • Needs to leverage procurement experience/background to fulfill client requirements through frequent interaction with client managers while driving high client satisfaction. • Identifies potential TAPFIN business development opportunities. • Understands and analyzes pricing models and evaluates bid proposals. • Defines and enforces procurement policies and procedures. • Day-do-day troubleshooting and issue resolution, which can include: o Resolution of day-to-day issues within respective program. o Follows internal escalation plan as necessary. • Provides market knowledge in project/outsourced services space to bring advisory services to client. • Provides pros/cons of various buying channels to help guide buyers to right solution. • Supports RFPs, bidding, reverse auctions, spot buy. • Provides expertise in contract administration, working with legal terms and conditions. • Understand and recommend potential Procure to Pay technologies. • Manages P&L to achieve program financial goals and expectations. This includes reviewing financial statements and other relevant reports, preparing forecasts and budgets, authorizing the purchase of equipment and supplies and understanding/projecting trends from financial data. • Develops and drives Account Management strategy at the Program and/or Market level (e.g., new business development and client acquisition, obtain account diversification, technology footprint, leverage industry expertise and create verticals where appropriate) and motivate program team to meet or exceed financial objectives; works closely with the Program Teams(s) to cultivate long-term business partnerships. • May work with Sr. Directors, Managing Directors, Regional VPs and Executive Management to develop client-specific and/or geographic growth expansion strategies and plans. • Develops key relationships at existing and potential clients to ensure satisfaction and to develop potential business and/or contract extensions. • Addresses issues in a manner that weighs pros/cons of any potential solution with the goal of reducing company risk. When appropriate, determines the need to escalate issues to executive leadership. • Hires, develops and manages expectations for Program Managers/Program team as well as other staff regarding the VMS processes, procedures, people management, account management, financial acumen, reporting, etc. • Maintains thorough knowledge and understanding of clients businesses as well as general economic factors and trends and their effect thereto. • Provides guidance and resource attainment for clients and internal departments to optimize operational efficiency. • Meets or exceeds all applicable account SLAs and/or KPIs as outlined by the client(s); conducts regularly scheduled Quarterly Business Reviews. Required • Education: Bachelor’s degree. • Experience: 7+ years of procurement experience in SOW management; 3+ years supervisory experience. • Experience negotiating and working with strategic, consulting and regional suppliers. • Ability to navigate within the global, diverse, matrixed nature of TAPFIN’s organization. • 3 years of P&L and supervisory experience. Join us! Apply Now to begin YOUR Career with Purpose! About Us ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2025 ManpowerGroup was named one of the World's Most Ethical Companies for the 16th year - all confirming our position as the brand of choice for in-demand talent. For more information, visit www.manpowergroup.com. ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train and promote persons of all job titles and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.

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Responsibilities

The Director of Delivery is responsible for the overall management of the Contingent Workforce Solutions program for major or multiple clients, ensuring smooth operations and high client satisfaction. This includes program management, client interaction, financial oversight, and continuous improvement of client activities.