Dir, Quality at Lam Research

Simpang Ampat, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Leadership, Statistical Data Analysis, ISO 9001, Continuous Improvement, Problem Solving, Data Analytics, Lean Six Sigma, Communication, Team Engagement, Customer Satisfaction, Quality Management System, KPI Monitoring, Mentoring, Collaboration, Root Cause Analysis, 8D Problem Solving

Industry

Semiconductor Manufacturing

Description

The group you’ll be a part of Lam Research is a global leader in the design and manufacture of advanced wafer fabrication equipment. Our cutting-edge tools are essential to the semiconductor industry, enabling the production of the next generation of microchips that power everything from smartphones to AI data centers. We are committed to innovation, precision, and excellence in everything we do. You will be leading the Quality Department in Lam Manufacturing Malaysia, which is part of a Global Manufacturing Operations. The impact you’ll make We are seeking a strategic and hands-on Quality Assurance Director to lead our global Quality team. This is a critical leadership role with direct impact on our product reliability, customer satisfaction, and market reputation. You will be responsible for the entire quality ecosystem, from daily sustaining activities and urgent customer issues to the maintenance and continuous improvement of our world-class Quality Management System (QMS). You will champion a culture of quality first throughout the organization, ensuring that our products meet the extreme standards of the semiconductor industry. What you’ll do The Factory Quality Director is the department head to oversee the activities of the Quality assurance from development, implementation and maintenance of Quality related systems and processes for the organizations products. This role is responsible for creating and maintaining a Best-in-Class Quality result for systems shipped to customers. This is a high visibility position that requires a seasoned and well-rounded candidate with experience in structured problem solving, handling customer escalation, managing cross functional team, data analytics, lean 6 sigma and various sills related to leadership and coaching. Who we’re looking for We are looking for candidate with deep understanding of statistical data analysis, ISO 9001 standards, and continuous improvement methodologies, leveraging this expertise to drive organizational excellence. Candidate also must showcase exceptional critical thinking abilities, coupled with effective leadership skills, robust communication capabilities, and a collaborative approach to team engagement, fostering a culture of continuous improvement and high performance. Develop, implement, and communicate the long-term quality strategy and roadmap aligned with corporate objectives. Own and continuously improve the company's Quality Management System (QMS), ensuring compliance with international standards such as ISO 9001 and specific semiconductor customer requirements. Lead all internal and external quality audits (including customer and regulatory audits) and drive timely and effective corrective actions. Establish and monitor Key Performance Indicators (KPIs) for the quality function, reporting on quality performance, trends, and strategic initiatives to the executive team. Lead, mentor, and develop a high-performing team of quality engineers, analysts, and technicians. Foster a culture of continuous improvement, accountability, and collaboration within the QA team and across functional boundaries (Engineering, Manufacturing). Manage resource allocation, career development, and performance reviews for the quality organization. Manage the Control of Non-Conforming Product, Corrective Action Request (SCAR), and Corrective and Preventive Action (CAPA) processes. Serve as the ultimate escalation point for critical customer quality issues, ensuring a rapid, robust, and professional response. Implement and manage an effective 8D (or similar) problem-solving process for customer complaints, driving to root cause and preventing recurrence. Preferred qualifications Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Chemical, or similar). 12+ years of progressive experience in Quality Assurance/Engineering, with at least 7+ years in a senior leadership/management role. Proven experience in a capital equipment company, preferably within the semiconductor equipment industry or a closely related field. Deep, hands-on expertise with Quality Management Systems (ISO 9001 required). Demonstrated mastery of problem-solving methodologies (8D, 5-Why, Fishbone, DMAIC). Experience in new product transfer and qualification process. Strong statistical analysis skills (SPC, MSA, Capability Analysis). Exceptional communication, interpersonal, and influencing skills, with the ability to present complex issues clearly to executive leadership and customers. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Responsibilities

Lead the Quality Department and oversee the entire quality ecosystem, ensuring product reliability and customer satisfaction. Champion a culture of quality and maintain the Quality Management System while managing quality-related processes.