Direct Line Motability Large & Complex Loss Claims Handler

at  Direct Line Group

ABOUT US

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

WHAT YOU’LL BE DOING

Reporting directly to the Head of Large & Complex Loss - Motability, you’ll be responsible for settling high-value and complex third-party claims efficiently while safeguarding the company’s reputation. As part of a centre of technical excellence for Motor claims, you’ll provide guidance and advice to various areas within Direct Line Group. Your responsibilities include managing a portfolio of catastrophic injury and complex claims, conducting thorough investigations, negotiating settlements, and staying updated on legal and procedural developments. Additionally, you’ll contribute to the development of technical claims handling skills through coaching and training, ensuring compliance with legal and regulatory frameworks, and identifying opportunities for process improvements and efficiency. You’ll also play a role in shaping the large loss claims handling strategy within DLG and may represent the company on industry bodies or review groups. Overall, you’ll be instrumental in maximizing personal contribution to the job, focusing on cost management, profitability, and risk management within the DLG framework.

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution
• Annual company bonus of up to 10%
• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
• 50% off home, motor and pet insurance
• Free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Plus, many mor