Direct Line Motability Large & Complex Loss Claims Handler
Liverpool – Hybrid (2 days a week in the office)
Full Time, Permanent Position
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of DLG or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you’ll be doing

Reporting directly to the Head of Large & Complex Loss – Motability, you’ll:

• Manage your own portfolio of high-value, catastrophic injury and complex motor claims within your delegated authority.
• Investigate large loss claims thoroughly, working with experts where needed to ensure full validation.
• Negotiate fair and reasonable third-party settlements using the most appropriate methods.
• Act as a technical expert, coaching colleagues, reviewing files, and sharing legal and market developments.
• Stay up to date with legal and procedural changes, assessing their impact and shaping DLG’s approach.
• Provide technical advice and support to regional claims teams and other business areas.
• Contribute to process improvements, efficiency gains, and cost savings to support profitability.
• Influence DLG’s large loss claims strategy, identifying opportunities to enhance performance and maintain market-leading standards.
• Ensure compliance with all regulatory, legal, and risk management requirements.
• Represent DLG in industry discussions, review groups, or law reform conversations where required.
• Own and manage risks in line with the DLG risk framework while developing yourself and your technical expertise.

What you’ll need

• A proven track record of handling motor personal injury claims from notification through to settlement in excess of £1m
• In-depth understanding of common law principles and legislation relevant to motor insurance claims
• Strategic mindset to contribute to the development of large and complex loss claims handling strategies within the organisation

Benefits

We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• Annual company bonus of up to 10%
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours

LI-Hybrid

LI-C

Please refer the Job description for details