ABOUT YOU:

We are looking for a proactive and organised individual with excellent communication skills. You will have:

• Experience in an administrative or customer service role, preferably within a social care or financial environment.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• Excellent customer service and communication skills
• The ability to work independently and as part of a team.
• Proficiency in IT systems, including Microsoft Office applications.

• Provide guidance and support to Direct Payment recipients, empowering them to manage their care services effectively.
• Ensure compliance with Direct Payment policies and procedures.
• Assist with administrative tasks, maintaining accurate records and processing payments.
• Collaborate with colleagues and external stakeholders to facilitate a seamless service.
• Respond to queries from service users, carers, and professionals, offering clear and accurate information.