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Direct Sales Representive at KCB Group

Kenya, Nakuru, Kenya -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sourcing, Sales, Product Explanation, Application Guidance, Documentation Review, Authentication, Customer Feedback, Market Information Sharing, Analytical Skills, Interpersonal Skills, Service Quality, Communication Skills, Target Achievement

Industry

Banking

Description

Key Responsibilities * Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank. * Explaining the features of the products to prospective customers in line with the product's specifications and treating customers fairly. * Guiding customers on how to complete applications for the respective product they wish to purchase. * Reviewing of the application and documentation provided by the customer to confirm accuracy. * Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports. * Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer. * Prospecting customers for any other Bank products suitable for their needs. * Ensuring safe custody of customer documents under their care. * Forwarding customer feedback or complaints to the respective Sales/Branch Manager. * Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports. The Person For the above position, the successful applicant should have the following: * Be a graduate of a recognized university. * Have 2 years’ working experience in Sales. * Have excellent analytical and interpersonal skills. * Have a passion and commitment to quality service. * Have excellent verbal and written communication skills. * Can meet stringent targets within defined deadlines

Responsibilities

The Direct Sales Representative is responsible for sourcing prospective customer leads, explaining product features, guiding customers through applications, and ensuring accurate documentation review and forwarding completed applications within 24 hours. They must also prospect for other suitable bank products and share market information with leadership.