SUMMARY: The Direct Service Advocate ensures that Providence Place delivers a safe and positive experience for the child(ren) and the parents/guardians. Ensures needs are met through engagement focused practices that uphold trauma informed care principles.

EDUCATION:

Must have a high school diploma or GED equivalent.

EXPERIENCE:

Must have at least 1 year in customer service or experience in related field.

SKILLS:

Must have the following skills and/or abilities:

• Strong communication (written and verbal), and customer service skills.
• Working knowledge and skill administering the delivery of services to prospective clients to include children, youth, and families.
• Excellent interpersonal and organizational skills with high attention to detail and accuracy.
• Computer conversant and proficient in Microsoft Word and Excel (read/write).
• Familiar with basic office equipment including a copy, scan, and fax machines.
• Ability to work in multiple fast paced environments.

CONCEPTUAL/INTELLECTUAL ACTIVITIES & OTHER REQUIREMENTS:

• Work effectively with persons from various ethnic and socioeconomic backgrounds and professions.
• Maintain professional conduct including but not limited to integrity and trustworthiness and to maintain a pleasant demeanor with others.
• Work cooperatively with others and with diverse groups.

· Emotionally mature and work effectively with persons from various ethnic and social-economic backgrounds and professions in trauma informed manner.

• Perform multi-task activities, show patience and compassion, and remain calm in stressful situation.
• Apply logical and critical thinking to define problems, collect data, establish facts, and draw conclusions in a confidential manner.
• Communicate events accurately, clearly and in a timely fashion to all pertinent individuals.
• Work under sometimes demanding conditions while maintaining professionalism and enthusiasm.
• Approach difficult conversations with respect and compassion.
• Demonstrate strong organizational, customer service, and communication skills.

· Flexibility and adaptability to work non-traditional hours to provide client services, to include evenings and weekends.
· Dependable attendance and punctuality are necessary to perform the essential job duties.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso

1. Move the agency forward.
2. Uphold the values of integrity, learning, service to the client, and stewardship to the agency.
3. Be cross trained and support agency functions as assigned by supervisor.
4. Remains current, knowledgeable, and in compliance with funder and agency regulations, standards, and state and federal laws which regulate the governing of Providence Place.
5. Direct Service Attendant will aid in other areas during times of low census. These areas may include, but are not limited to, front desk coverage, housekeeping duties, and other administrative functions.
6. Adheres to timelines and specified document deadlines in accordance to agency policies and procedures.
7. Responsible for ensuring the Kid’s Zone is safe, clean, and well-maintained.
8. Required to ensure safe and interactive atmosphere for the child(ren) in the Kid’s Zone.
9. Administers activities in a professional and appropriate manner while on duty.
10. Follows all Kid’s Zone policies and procedures.
11. Enforces agency Policies and Procedures when it comes to parent/guardian management.
12. Supervise activities of all assigned children in the Kid’s Zone area and ensure child(ren) remain in designated area.
13. Participate and entertain children with games or other approved activities.
14. Administer first aid to children in accordance with company policy.
15. Ensure parent receives a copy of Kid’s Zone Policies and Procedures, and completes the required documentation as well as, answers any questions relating to the child.
16. Report any incidents to supervisor (ensure to fill out an Incident Report Form)
17. Report any child health concerns to the club management.
18. Responsible for general cleaning duties in Kids Zone including disinfecting toys
19. Completes reporting and internal measurements accurately and on time to include statistical reports, service tracking, client demographics, and any other compliance related matters as directed by the Director or designee.
20. Maintains timely and accurate documentation at all times.
21. Completes reporting and internal measurements accurately and on time.
22. Performs other duties as assigned.