Direct Support Professional Supervisor at Seven Hills Foundation

Worcester, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

22.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Staff Supervision, Crisis Intervention, De-escalation, Trauma-Informed Care, Case Documentation, HIPAA Compliance, Behavioral Management, Interpersonal Communication, Conflict Resolution, Teamwork, Patient Safety

Industry

Individual and Family Services

Description

Overview Pay: $21.00-$22.00/hour Lead With Purpose. Support With Impact. YOU, Inc. is seeking experienced and dependable Direct Support Professional Supervisors to lead residential counselor staff in our 24-hour acute and congregate care programs. This role is ideal for a hands-on leader who thrives in fast-paced environments, values teamwork, and is committed to creating safe, structured, and therapeutic spaces for youth. As a Shift Supervisor, you’ll work in ratio alongside your team—guiding, coaching, and modeling best practices while ensuring the safety and well-being of both staff and youth. Benefits for Full-time employees: Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution. Enhanced Retirement Plan: 25% - 33% Employer match based on tenure. Student Loan Assistance: Consolidation, counseling, & limited employer contribution! Discounted Tuition with College & University Partnerships! Tuition Assistance: Reimbursed or prepaid college coursework! Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills! Work-Life Balance: Generous Accrued Paid Vacation: 3 weeks in your first year! Vacation Cash-Out Option 3 Paid Personal Days 11 Paid Holidays Accrued Paid Sick Time Benefits for Part-time Employees: Accrued Paid Sick Time Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week) Student Loan Assistance: Consolidation and free debt counseling! Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem) Responsibilities What You’ll Do Leadership & Supervision Lead and support residential counselor staff during assigned shifts Provide coaching, feedback, and real-time guidance to staff Ensure all staff receive critical updates, assignments, and shift expectations Promote teamwork and address staff concerns promptly and professionally Safety & Therapeutic Milieu Ensure the safety and supervision of youth and staff at all times Actively monitor the milieu, identify risks, and take corrective action as needed Maintain appropriate client-to-staff ratios and coordinate relief staffing when necessary Cultivate a therapeutic environment that supports emotional regulation, social growth, and positive behavior Program Structure & Daily Operations Ensure daily programming schedules and routines are followed Support youth participation in activities, meals, chores, and daily living tasks Participate in facility upkeep, room checks, and overall cleanliness of the unit Boundaries, Ethics & Professionalism Model and enforce appropriate physical, emotional, logistical, and informational boundaries Uphold HIPAA requirements and protect client confidentiality Maintain professional, respectful interactions with staff, youth, families, and visitors Documentation & Compliance Review treatment plans and safety plans as needed Complete shift notes, logs, medication documentation, and incident reports Ensure documentation is accurate, timely, and compliant with agency standards Crisis Prevention & Intervention Utilize CPI de-escalation techniques to prevent and manage crisis situations Apply physical management interventions only when necessary and in accordance with training Approach all interactions through a trauma-informed, strengths-based, and culturally responsive lens Qualifications What We’re Looking For High school diploma, GED, or HiSET required Minimum age of 21 years 1–3 years of related experience; residential youth experience required Proven ability to lead calmly and professionally in high-stress situations Strong communication, judgment, and interpersonal skills Ability to build rapport and work effectively with staff and youth Commitment to ethical practice, confidentiality, and agency policies Additional Requirements Valid driver’s license (Class C or D), acceptable driving record, and reliable transportation Willingness to maintain required certifications, including: CPI / De-escalation & Physical Management First Aid, CPR, and Universal Precautions Medication Management / MAP Van & Driver Safety

Responsibilities

Lead and coach residential counselor staff to ensure the safety and well-being of youth in acute and congregate care programs. Manage daily operations, maintain therapeutic environments, and ensure all documentation and compliance standards are met.