McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.
Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Nous recherchons un professionnel expérimenté pour occuper le poste de Responsable des Services Technologiques pour les Clients Entreprises. Il s’agit d’un poste de direction stratégique responsable du développement, de la mise en œuvre et de la gestion des méthodologies et services technologiques selon les meilleures pratiques au sein du département des Infrastructures d’Entreprise, axé sur l’Unité Commerciale de McKesson Canada. Ce Responsable des Services joue le rôle de partenaire technologique clé pour le SVP et CIO du Canada et dirige les initiatives technologiques d’infrastructure multidisciplinaires au service de cette unité commerciale. Relevant du VP - Services Technologiques pour les Clients Entreprises, avec un lien hiérarchique indirect au SVP et CIO de McKesson Canada, ce poste est crucial pour garantir que l’infrastructure technologique et les services aux clients de McKesson sont alignés sur les meilleures pratiques de l’industrie, optimisés pour l’efficacité et positionnés pour soutenir les objectifs stratégiques de l’organisation. Le candidat idéal sera un agent de changement avec une compréhension approfondie des meilleures pratiques technologiques, de la gestion des services d’infrastructure, et un bilan éprouvé dans la conduite d’initiatives d’amélioration des services technologiques.

CONDITIONS DE TRAVAIL :

Environnement (Bureau, entrepôt, etc.) –

• Environnement de bureau traditionnel.

We are looking for an experienced professional to fill our Enterprise Client Technology Service Manager position. This is a strategic leadership position responsible for the development, implementation, and management of best practice methodologies and technology services within the Enterprise Infrastructure department, focused on the McKesson Canada Business Unit. This Service Manager serves as a key technology partner for the Canada SVP & CIO, and focal leader for multi-disciplinary infrastructure technology initiatives serving this business unit. Reporting to the VP - Enterprise Client Technology Services, with dotted line reporting to the SVP & CIO of McKesson Canada, this position is crucial for ensuring that McKesson technology infrastructure and client services are aligned with industry best practices, optimized for efficiency, and positioned to support the organization’s strategic goals. The ideal candidate will be a change agent with a deep understanding of technology best practices, infrastructure service management, and a proven track record in leading technology service improvement initiatives.

Key responsibilities include:

• Serve as a trusted partner to the SVP & CIO
• Lead Distribution Center Field Services, delivering onsite technology support services that are partnered with site and regional leaders with a shared commitment to site technology operational excellence
• Responsible to ensure the delivery of infrastructure operational excellence from shared services, driving process improvements that improve stability and reduce operational incidents
• Assess and maintain an infrastructure risk profile of the McKesson Canada Landscape
• Establish, maintain, and ensure execution of a de-risking roadmap that is aligned and funded by the SVP & CIO of McKesson Canada
• Oversee the budget impact of all IE&O services and provide budget guidance to both IE&O service managers and the SVP & CIO of McKesson Canada
• Partner with sourcing and service owners to develop and manage strategic Canadian technology partner and vendor relationships
• Spearhead the Adoption of Technology Best Practices: Lead the identification, development, and implementation of best practice methodologies within the McKesson Canada organization. Ensure alignment with industry standards and organizational goals.
• Drive Technology Service Optimization Initiatives: Cultivate continuous improvement in technology services, focusing on enhancing efficiency, reliability, and user satisfaction. Implement strategies to streamline operations and leverage technology to meet business needs.
• Foster Cross-Departmental Integration and Support: Collaborate with IT, operations, security, and other key departments to ensure technology best practices and services are integrated with overall business strategies and operational plans.
• Establish Performance Metrics and Drive Continuous Improvement: Develop key performance indicators (KPIs) to measure the effectiveness of implemented best practices and technology services. Utilize feedback and data-driven insights to drive ongoing improvement.

Ensure Best Practices Governance and Compliance: Establish governance frameworks and compliance controls to ensure adherence to best practices, regulatory requirements, and industry standards within technology services.

Education/Training –

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; advanced degree or professional certifications in IT service management or related areas preferred.

Business Experience –

• Typically requires [8-13+] years of professional experience and [2-6+] years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience). Ability to think big picture and connect market trends to shape internal strategies proactively.
• Advanced understanding of current and emerging healthcare analytics methodologies and applications in various sectors.
• Effective leadership, training and presentation skills, and experience in leading multiple, highly-diverse teams to achieve results.

Specialized Knowledge/Skills –

• Proven experience in technology service management, best practices development, and process improvement, ideally within a large-scale enterprise environment.
• Deep understanding of technology infrastructure, including cloud, platform, network, transport, application delivery, datacenter, client services, and industry best practices in IT service management.
• Strong leadership and strategic planning skills, with the ability to drive cross-functional initiatives and manage complex projects.
• Excellent collaboration and communication skills, capable of engaging effectively with stakeholders at all levels across the organization.
• Strong understanding of incident/problem management and root-cause analysis.
• Knowledge of governance, risk management, and compliance frameworks related to technology services.
• Innovative thinker with a commitment to leveraging technology to drive organizational efficiency and effectiveness.

• Serve as a trusted partner to the SVP & CIO
• Lead Distribution Center Field Services, delivering onsite technology support services that are partnered with site and regional leaders with a shared commitment to site technology operational excellence
• Responsible to ensure the delivery of infrastructure operational excellence from shared services, driving process improvements that improve stability and reduce operational incidents
• Assess and maintain an infrastructure risk profile of the McKesson Canada Landscape
• Establish, maintain, and ensure execution of a de-risking roadmap that is aligned and funded by the SVP & CIO of McKesson Canada
• Oversee the budget impact of all IE&O services and provide budget guidance to both IE&O service managers and the SVP & CIO of McKesson Canada
• Partner with sourcing and service owners to develop and manage strategic Canadian technology partner and vendor relationships
• Spearhead the Adoption of Technology Best Practices: Lead the identification, development, and implementation of best practice methodologies within the McKesson Canada organization. Ensure alignment with industry standards and organizational goals.
• Drive Technology Service Optimization Initiatives: Cultivate continuous improvement in technology services, focusing on enhancing efficiency, reliability, and user satisfaction. Implement strategies to streamline operations and leverage technology to meet business needs.
• Foster Cross-Departmental Integration and Support: Collaborate with IT, operations, security, and other key departments to ensure technology best practices and services are integrated with overall business strategies and operational plans.
• Establish Performance Metrics and Drive Continuous Improvement: Develop key performance indicators (KPIs) to measure the effectiveness of implemented best practices and technology services. Utilize feedback and data-driven insights to drive ongoing improvement