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Station Manager
Grand Falls-Windsor and Gander
Dragonfly is a leading last-mile carrier in the e-commerce sector. Our teams across Canada, as well as our network of independent contractors, contribute to Dragonfly’s daily operations.
Our goal is simple: in a constantly evolving business sector, we don’t just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Dragonfly is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Dragonfly, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.
We have an opportunity for a Station Manager to join our team, overseeing locations in Grand Falls-Windsor (primary) and Gander.

What does a typical day look like?

• Works with the Regional Operations Manager to set operational goals, measures and reports results on a timely basis for stations in the local area.
• Plans, directs, and implements multiple station operations and administrative support to meet prescribed productivity and service goals.
• Accountability for preparing and analyzing performance reports regarding identified Key Performances Indicators (KPI), budgets and forecasts. Monitors results on an ongoing basis and adjusts operations as required.
• Provides overall direction, support, coaching and leadership to the team in order to achieve goals.
• Provides an unparalleled employee experience and aligns department and individual efforts to the vision, mission and culture.
• Ensures adherence to policies and procedures for the stations.
• Monitors, measures, coaches and develops direct reports, provides recognition, evaluates and provides feedback on performance, addresses performance and resolves problems.
• Leads their team in providing the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience.
• Leads and promotes a culture where health & safety is the priority.
• Ensures payroll is accurately approved and submitted in a timely manner.
• Participate in stations openings, set up and operations within their area.

What do you need to be successful?

• 5+ years’ experience at a managerial level in a fast-paced environment in logistics industry and in team management.
• Proven leadership abilities to guide a team working in a fast-paced environment to ensure accuracy, compliance, and a culture of excellence.
• Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions.
• Ability to effectively prioritize workflow to ensure deadlines are met, adapting to shifting priorities and support the implementation of continuous improvement.
• Strong interpersonal skills including leadership, conflict resolution and team building abilities.
• Demonstrates a positive and professional attitude with a hands-on team-oriented work style.
• Must have access to reliable transportation to ensure responsive management of both stations. The successful candidate’s primary residence in Grand Falls-Windsor is strongly preferred.

Why choose Dragonfly?

• Group insurance and RRSP plan after 3 months.
• Competitive salary.
• Excellent growth and development opportunities.
• You’ll work with committed, motivated and efficient teams, in a safe and inclusive work environment.

If this job interests you, send us your application and we’ll get in touch with you as soon as possible.
Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom.
Notre objectif est simple : dans un secteur d’activité en constante évolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous démarquer grâce à des méthodes de livraison et à des services novateurs, Intelcom opère aussi une transformation technologique où l’intégration de l’expérience client et les technologies logistiques sont au cœur de son évolution.
Chez Intelcom, nous savons que l’expérience se présente sous plusieurs formes et nous nous engageons à créer une culture où la différence est valorisée. Nous sommes toujours à la recherche de personnes talentueuses et diversifiées pour rejoindre nos équipes. Avec plus de 60 centres de livraison à travers le Canada, nous avons peut-être la la bonne opportunité pour vous.

Please refer the Job description for details