Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB SUMMARY

Responsible for leading the strategic direction, technical oversight, and operational execution of Comcast’s Managed WI-FI portfolio across commercial and residential properties. This role oversees a high-performing engineering team capable of executing large-scale deployments and sustaining operations across varied product requirements. The Director provides leadership across multiple functional areas, develops and implements strategy, and ensures alignment with business goals. The ideal candidate brings deep technical expertise in networking technologies, a proactive approach to service optimization, and strong cross-functional collaboration skills. This role contributes to functional strategy development and has a significant impact on business results, typically managing one or more groups of professional employees.

SKILLS:

Leadership; Strategic Objectives; Collaboration; Results-Oriented; Communication; Operations Engineering; Continual Improvement Process
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

EDUCATION

Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

RELEVANT WORK EXPERIENCE

10 Years

• Maintains communication of project statuses and drives for continued improvement in quality and availability of each product offering.
• Owns the technical strategy and lifecycle management of the WI-FI customer portfolio (Managed WI-FI, Connected buildings, etc.).
• Oversee WI-FI design and deployment reviews to ensure alignment and performance.
• Leads new property turn-up and configuration support.
• Manages baseline documentation and “birth certificates” for WI-FI properties
• Maintains communication of project statuses and drives continuous improvement in service quality and availability.
• Analyzes complex business needs via interaction with leadership team, internal operational managers and external customers.
• Provides a sustaining engineering role for networking technologies.
• Build relationships with stakeholders within the Division
• Guides heatmapping analysis and validation for optimal coverage.
• Partners with TPX and XOC teams for performance monitoring and incident management.
• Leads root cause analysis and problem management for recurring issues.
• Evaluates hardware solutions (APs, switches) and oversee lab-based firmware/feature validations.
• Delivers weekly/monthly health reports with actionable insights for leadership.
• Deploys new functionality quickly and accurately, minimizing disruptions even during maintenance windows.
• Develops processes and procedures designed to minimize the impact of system outages.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Remains current on emerging technologies and long-range planning (LRP) to ensure alignment with both current state operations and future-state strategic initiatives.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.