Director, Account Management at Botify

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Sales, Customer Success, People Management, Coaching, Customer Retention, Cross-Functional Collaboration, Process Development, AI-Powered Tools, Forecast Management, SEO, Digital Marketing, Communication, Executive Presence, Operational Rigor

Industry

Software Development

Description

Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more. Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms. Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world. Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table! Role Overview We are looking for an experienced, strategic people leader who is customer-obsessed and commercially-minded to serve as our Director of Account Management on the US Team. As a Director of Account Management, you’ll be responsible for managing a team of Account Managers focused on retaining and growing customers in our mid-market channel. You will own the renewal and upsell target associated with your book of business and be responsible for the day-to-day coaching and professional development of the individuals on your team. Your responsibilities: Lead and mentor a high-performing team of Mid-Market Account Managers, providing coaching, guidance, and professional development. Drive customer retention and expansion by ensuring the team is delivering value, deepening strategic relationships, and proactively managing risk. Own team performance against renewal and upsell targets, pipeline development, and account health metrics. Partner cross-functionally with Services, Program Management, Product, and Support to align on customer strategy and drive outcomes. Develop scalable processes, playbooks, and forecast hygiene to support predictable growth across your book of business. Leverage AI-powered tools and automation to improve team efficiency, identify risk and upsell opportunities, and streamline account workflows. Evaluate and implement AI-driven solutions to scale customer insights, optimize renewal forecasting, and personalize outreach at scale. Contribute to the global Account Management leadership team, helping to shape vision, process, and culture as Botify scales. Your qualification: Based in the NYC Metropolitan area – this role requires 3-4 days in person working from our NYC office. 7-10+ years of experience in Account Management, Sales, or Customer Success, ideally in SaaS. 3+ years of people management experience, with a proven track record of developing and retaining top talent. Experience managing mid-market or commercial customer segments with ownership over revenue goals. Proven ability to balance customer advocacy with commercial outcomes. Comfortable operating in a fast-paced, cross-functional environment with evolving priorities. Excellent communicator with strong executive presence and ability to influence internally and externally. Strong operational rigor – experience with Salesforce, forecast management, and scalable processes. SEO or digital marketing experience a plus. What we offer: Unlimited Time Off 11 company holidays 16 weeks of parental leave Summer Fridays ClassPass Subscription Team building events and initiatives Flexible work policy Commuter benefits 401k Health and Wellness perks We are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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Responsibilities

The Director of Account Management will lead and mentor a team of Mid-Market Account Managers, focusing on customer retention and expansion. This role involves owning renewal and upsell targets while developing scalable processes to support predictable growth.