Director, Account Management at Chalk

Chaoyang District, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Retention, Expansion Revenue, NPS, CSAT, Data-Driven Culture, Technical Credibility, Post-Sale Execution, Sales Alignment, Customer Health Scoring, Forecasting, Executive Presence, Scalable Processes, Complex Technical Products, B2B Startup Experience

Industry

Software Development

Description

About Chalk Chalk is building the data platform that powers the future of machine learning applications. We tear down complexity, latency, and scale barriers that have traditionally constrained ML capabilities. Our platform combines Rust-speed performance with elegant tools that developers love to use. Leading companies depend on Chalk to run real-time ML systems for fraud prevention, identity verification, and dynamic decisioning. We’ve recently raised a $50M Series A led by Felicis. About the role As Director, Account Management, you will build and scale Chalk’s post-sale motion from the ground up. You’ll own retention, expansion, and long-term customer value, ensuring Chalk becomes core infrastructure for our customers. Reporting to the CEO, this role is for someone who has personally carried a number, scaled post-sale motions from 0–1, and knows how to combine rigor, speed, and technical credibility. You will set strategy, build the team, and stay close to the most important accounts. We work in person Monday through Friday from our SF, LA, or NY offices. We do not currently offer remote or hybrid roles. What you’ll do Own company-wide post-sale outcomes including NDR, retention, expansion revenue, NPS, and CSAT Build, hire, and scale the Account Management function from early stage to enterprise-ready Define account segmentation, coverage models, and success criteria Design and operationalize customer health scoring frameworks grounded in quantitative signals such as usage, adoption, support data, and engagement Establish standards for reporting, forecasting, and reviewing account health, risk, and expansion pipeline Set playbooks for driving usage, identifying cross-sell and upsell opportunities, and unlocking new use cases Partner closely with sales, FDEs, Engineering, and Technical Support to align post-sale execution Serve as executive sponsor for strategic enterprise accounts and complex expansions Build a scalable approach to identifying customer wins and translating them into testimonials, case studies, benchmarks, and reference programs in partnership with Marketing Ensure tight feedback loops between customers, Support, and Product to influence roadmap and reliability investments Build a strong data-driven culture within the post-sale organization What we’re looking for 10+ years of experience in Account Management, Customer Success, or related post-sale roles; 5+ years in a management role Proven history of carrying a number and owning retention and expansion metrics Experience scaling post-sale motions from 0–1 at a high-growth B2B startup Deep familiarity with complex, technical products and enterprise buying environments Strong quantitative orientation with comfort owning dashboards, forecasts, and executive-level reporting Executive presence and ability to influence senior technical and business leaders Ability to build scalable processes without introducing unnecessary bureaucracy Bonus points Experience with ML infrastructure, data platforms, or developer tools Familiarity with MLOps, real-time systems, or feature stores Benefits ⚕️Comprehensive medical, dental, and vision insurance 🏦 Flexible Spending Account (FSA), Health Savings Account (HSA) 🦮 Expert Healthcare Guidance 💵 Retirement savings 🎄15 company holidays each year 🏖️15 days of personal time off each year 🚌 Flex Commuter Benefits 🌮 Daily lunch and dinner on Chalk 🥤Office is fully-stocked with drinks and snacks to fuel your work day. 🍽️ Staying late? Dinner is on us 🚖 Staying even later? Grab an Uber / Lyft home on Chalk Compensation Range: Salary + Equity based on experience Actual compensation awarded to successful candidates will be based on several factors, including individual qualifications objectively assessed during the interview process. Our comprehensive total package plays a major role in how we recognize individuals for the impact they will have on Chalk’s growth and us achieving our goals. Chalk offers early team member equity and competitive benefits package in addition to the cash compensation. Inclusivity Chalk is an equal opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.

Responsibilities

The Director of Account Management will own company-wide post-sale outcomes and build the Account Management function from early stage to enterprise-ready. This role involves defining account segmentation, establishing reporting standards, and serving as an executive sponsor for strategic enterprise accounts.