JOB SUMMARY

The Director of Accounts Receivable leads the staffing, processes, and systems to ensure timely and accurate collection of all customer payments. This role will also drive cash flow improvement by implementing and enforcing effective policies and processes to ensure diligent and aggressive monitoring, reporting, collections, escalations, and dispute resolution.

KNOWLEDGE, SKILLS, AND ABILITIES

• S – Excellent interpersonal, communication, and customer service skills
• S – Excellent organizational skills and attention to detail
• S – Excellent time management skills with a proven ability to meet deadlines
• S – Strong analytical and problem-solving skills
• S – Strong supervisory and leadership skills
• A – Ability to prioritize tasks and delegate them when appropriate
• A – Ability to function well in a high-paced and, at times, stressful environment
• A – Customer-service oriented
• K – General contractor experience is a plus

EDUCATION AND EXPERIENCE

• Bachelor’s degree in accounting, business, or other related degree
• 3+ years of director-level leadership experience overseeing large teams of managers and supervisors
• Experience in technology platforms for reporting, dashboards, and data management
• Experience in running a customer-service-oriented function
• Ability to process and analyze operational outputs, as well as develop metrics for measuring throughput, accuracy, and quality
• Prior experience in accounting, process improvement, metrics development, and organizational improvement
• Proficient with Microsoft Office Suite or related software
• Intermediate Excel skills

DISCLAIMER

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

• This position will oversee a large team, including managers and supervisors responsible for collections and other interactions with customers.