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Director – AI & Customer Experience at Trackmind

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ai Strategy, Customer Experience, Intelligent Decisioning, Ai Product Development, Genai, Llm, Copilots, Personalization, Ai Decisioning, Data Models, Ai Platforms, Agile, MlopS, Azure, Azure Openai, Databricks

Industry

IT Services and IT Consulting

Description

Lead enterprise AI strategy and transformation to enhance customer experience and intelligent decisioning. Drive scalable AI product development, adoption, and business impact across global teams. \n Key Responsibilities Define and execute AI strategy aligned with business and digital goals Advise leadership on AI opportunities, maturity, and impact Lead AI Centre of Excellence (CoE) and governance frameworks Drive AI adoption across regions and business units Own AI product roadmap (GenAI, LLMs, copilots, personalization) Build AI decisioning capabilities, data models, and platforms Manage AI partner ecosystem (vendors, academia, innovation partners) Collaborate with product and tech teams for AI integration and scalability Promote agile, user-centric product development Technical Skills Strong experience in AI product development and agile teams Expertise in GenAI, LLMs, AI architecture, and MLOps Experience with Azure, Azure OpenAI, Databricks Knowledge of enterprise data platforms Salesforce/SAP exposure (preferred) Experience Proven leadership in AI/digital product roles in global organizations Experience delivering AI and customer experience solutions at scale Strong background in building AI capabilities and operating models Ability to influence senior stakeholders and lead global teams \n

Responsibilities

The Director will define and execute the enterprise AI strategy to enhance customer experience and intelligent decisioning, while leading the AI Centre of Excellence and governance frameworks. This role involves driving scalable AI product development, adoption, and business impact across global teams.