Director - AI Delivery at GreyLabs AI

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Delivery, Program Management, Product Implementation, CXO Stakeholder Management, API Integration, Solution Blueprinting, Project Planning, Cross-functional Leadership, BFSI Domain Knowledge, SaaS Delivery, AI Implementation, Risk Management, Team Mentoring, Quality Control, Customer Success, Enterprise Onboarding

Industry

Description

ABOUT GREYLABS AI GreyLabs AI [https://greylabs.ai/] is a fast-growing, Series A-funded B2B SaaS startup building cutting-edge Speech Analytics and Voice AI solutions for the BFSI industry. We partner with some of the largest financial institutions across India and the GCC, solving high-impact problems at scale and creating technology that touches millions of customer interactions every single day. With 40+ enterprise customers and several more in active pilot stages, we’re growing faster than ever. Backed by Elevation Capital, Z47, and top-tier angel investors, GreyLabs AI has raised over USD 10 million to accelerate innovation and scale across markets. Our strength lies in our people and our culture - a group of driven, curious, and collaborative problem-solvers who thrive on ownership, speed, and delivering measurable outcomes. At GreyLabs, you don’t just join a company; you own outcomes from day one. You take ideas from concept to execution, work alongside some of the brightest minds, and see your work translate into real business impact in record time. We are now looking for an experienced and outcome-driven Director - AI Delivery to join our leadership team and drive high-impact delivery across some of the most influential BFSI enterprises in the region. THE ROLE This is a mission-critical role. You will own client projects end-to-end - from POC to full-scale onboarding and ongoing adoption. You will be the face of GreyLabs AI for our enterprise clients, ensuring seamless execution, consistent value delivery, and strong, trust-driven relationships. This is not a coordination or oversight role. You will lead, not manage on paper. KEY RESPONSIBILITIES OWN & LEAD DELIVERY * Take complete ownership of client engagements from kickoff to go-live. * Drive outcomes with autonomy - if it’s your project, you make it successful. CLIENT LEADERSHIP * Lead high-quality client conversations (including CXO-level discussions). * Understand business challenges deeply and propose clear, structured solutions using our AI platform. TRANSLATE NEEDS → ACTION * Build detailed project plans, solution blueprints, and implementation playbooks. * Provide clarity and direction to both client and internal teams. INTEGRATION & TECH ALIGNMENT * Lead conversations on integrations, data flows, and compatibility. * Work closely with client tech teams and GreyLabs’ engineering team to ensure smooth deployment. POC & ONBOARDING EXCELLENCE * Anchor both critical journeys: POC (prove value) → Onboarding (scale value) * Deliver measurable, visible outcomes during each phase. LEAD WITHOUT AUTHORITY * Influence and drive cross-functional alignment without waiting for instructions. * Demonstrate initiative, ownership, and execution-first thinking. Governance & Communication * Track milestones, maintain detailed updates, and proactively highlight risks and blockers. * Ensure all stakeholders stay informed, aligned, and accountable. QUALITY FIRST * Be the first line of quality control - validate configurations, check outputs, and ensure delivery consistency. BUILD & GROW THE TEAM * Hire, mentor, and lead a small cross-functional team of Delivery Managers and Associates. * Create processes, best practices, and rhythms that scale as GreyLabs grows. IDEAL PROFILE * 10+ years hands-on experience in Delivery, Client Success, Program Management, or Product Implementation. * Proven track record of independently owning and delivering enterprise projects. * Strong problem-solving skills with a bias for action - you fix issues, not just report them. * Exceptional communication skills across business and technical audiences. * Experience with API/system integrations is a strong advantage. * Comfortable with fast-paced, ambiguous startup environments. * Background in BFSI, SaaS, or AI/Analytics platforms preferred. * Bachelor’s degree required; MBA/Technical degree (CS/IT) is a plus. WHAT WE OFFER * Competitive compensation + performance-based incentives. * High ownership role with direct visibility to founders and enterprise clients. * Opportunity to work at the intersection of AI × BFSI × Enterprise CX. * A collaborative, high-accountability, high-growth environment. LEARN MORE ABOUT US: * GreyLabs AI: Building Voice AI for India’s Banks | Day 1 [https://www.youtube.com/watch?v=AOlVObJuFKo] * What it’s like to work at a young AI startup: Inside GreyLabs AI | Zero to Infinity [https://www.youtube.com/watch?v=pxaTHy64Ah4] * Meet the Founders of GreyLabs AI | Aman Goel & Harshita Srivastava [https://www.youtube.com/watch?v=7G9A_SSTr20]

Responsibilities

Own end-to-end client engagements from POC to full-scale onboarding for BFSI enterprise clients. Lead high-level stakeholder conversations and manage cross-functional teams to ensure seamless AI solution deployment.