Director, AI Platform Services at Crocs, Inc.

Westminster, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

223000.0

Posted On

02 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Platform Strategy, Azure AI Foundry, Microsoft Copilot, Copilot Studio, Power Platform, Agentic AI Solutions, Governance, Security Guardrails, Platform Leadership, Cloud Architecture, Center of Excellence (CoE), Reference Architectures, Retrieval Augmented Generation (RAG), Agent Orchestration, Data Platform Consumption, Cost Management

Industry

Retail Apparel and Fashion

Description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. Overview The Director, AI Platform Services is responsible for establishing and operating the enterprise AI platform that enables the safe, scalable adoption of Microsoft Copilot and custom AI solutions built on Azure AI Foundry. This role leads the strategy, standards, and operating model for enterprise AI enablement—spanning M365 Copilot, Copilot Studio, Power Platform, and Azurehosted agentic AI solutions—ensuring delivery with appropriate governance, security guardrails, and measurable business value. This position blends platform leadership, enablement, and cloud architecture, partnering closely with Security, Data & Analytics, Legal, and business stakeholders. The Director provides the platform capabilities, reference architectures, and guardrails required to build and operate AI solutions at scale, while functional teams retain policy, data, and business ownership.What You'll Do Define & maintain AI platform strategy across Copilot, Azure AI Foundry, and agent based AI solutions. Establish AI platform operating model (intake, prioritization, delivery patterns, lifecycle management, and support tiers). Lead AI Platform / Copilot & Foundry Center of Excellence (CoE) providing standards, templates, reusable components & community enablement. Serve as POC for AI platform services across IT, Security, Data, Legal, and business tech teams. Lead enablement strategy for Microsoft Copilot and Power Platform integration. Define Copilot use cases and adoption waves aligned to productivity and workflow outcomes. Define readiness criteria, persona based enablement, communications & learning programs. Provide adoption measurement and reporting (usage, satisfaction, quality indicators), with business value metrics. Establish Azure AI Foundry as the enterprise standard platform for building and operating custom AI and agent based solutions. Define & maintain reference architectures, including: model selection and lifecycle management, retrieval augmented generation (RAG) patterns, tool and function integration, agent orchestration and workflow patterns, observability, evaluation & release management. Provide “golden paths” for building AI solutions from development through production. Establish & operate platform guardrails for Copilot Studio, Power Apps, Power Automate, and connectors. Partner cross-functionally to align on: environment strategy, DLP and connector controls, ALM standards & release processes. Define AI consumption requirements for data platforms (e.g., Fabric / OneLake, lakehouse, warehouses) and establish standards for AI access to enterprise data. Support knowledge indexing and content lifecycle patterns and implement security controls. Participate in incident response and risk review processes, financial planning and cost management meetings. What You'll Bring to the Table 10+ years of experience in enterprise IT, cloud platforms, or digital platforms. Strong background in Azure architecture, Microsoft 365, and platform governance. Experience enabling both SaaS AI (Copilot) and custom AI platforms (Azure AI Foundry or equivalent). Proven ability to lead cross functional initiatives without direct authority. Strong communication skills with technical and executive audiences. #LI-Onsite #LI-MS1The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law. Title: Director, AI Platform Services Salary or Pay Range: $213,000 - $223,000 Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona. This position is eligible to participate in a company incentive program. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline. Job Category: Corporate

Responsibilities

This director will establish and operate the enterprise AI platform, focusing on the safe and scalable adoption of Microsoft Copilot and custom AI solutions built on Azure AI Foundry. Responsibilities include defining the AI platform strategy, operating model, and leading the Center of Excellence to provide standards, reference architectures, and guardrails for building and operating AI solutions at scale.