Director, Applications & Platform Delivery at Auberge Collection

Bethesda, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

190000.0

Posted On

18 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Application Leadership, Technical Stewardship, Governance, Lifecycle Management, Oracle OPERA Cloud, Salesforce Automation, Delphi POS, Payment Platforms, System Optimization, Vendor Management, Release Coordination, Cross Functional Leadership, Executive Reporting, Roadmap Planning, Platform Health Monitoring, Change Discipline

Industry

Hospitality

Description

Company Description Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 30 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Job Description The Director, Applications & Platform Delivery is responsible for enterprise leadership of Auberge’s core business applications across hotels and home office operations. This role owns the technical stewardship, governance, and lifecycle management of critical platforms that support hotel operations, guest experience, commercial functions, and internal business processes. The position ensures applications are standardized, supportable, well governed, and aligned to Auberge operating priorities while providing clear accountability for platform decisions, vendor performance, and enterprise readiness. This role also creates the operating discipline required to scale Auberge’s application environment as the portfolio expands and system complexity increases. Core Responsibilities: Enterprise Application Leadership. Provide enterprise technical leadership across Auberge’s core application portfolio, including hotel operating systems and selected home office business platforms. Primary platforms include: Oracle OPERA Cloud Spa and Activity Management Salesforce Automation / Delphi POS and Payment Platforms Guest Journey Systems Internal Enterprise Applications as assigned Own technical direction for: Configuration standards Platform architecture decisions Support boundaries Upgrade readiness Release coordination System Optimization & Continuous Improvement. Lead structured optimization of enterprise applications to ensure Auberge derives full operational value from each platform. Responsibilities include: Identify underused functionality across hotel and home office systems Drive improvement opportunities that simplify workflows and reduce manual work Partner with business owners to improve adoption of existing capabilities before introducing new tools Review recurring operational pain points and determine whether configuration, process, or training changes are required Ensure system enhancements improve consistency across properties rather than creating local variation Establish periodic platform health reviews to evaluate utilization, defects, and missed capabilities Governance and Platform Standards. Establish and maintain enterprise governance for applications across the portfolio. Includes: Application ownership matrix Technical standards Release and change discipline Permissions and role governance Documentation requirements Support model clarity Ensure each critical platform has clearly defined: Business owner Technical owner Escalation path Vendor accountability Vendor Leadership and Delivery Accountability. Lead technical relationships with software vendors, implementation partners, and system integrators. Responsibilities include: Technical escalation ownership Roadmap alignment Solution review Implementation quality oversight Participation in renewals, SOW review, and technical contract evaluation Ensure vendor commitments translate into operationally supportable outcomes. Enterprise Delivery Partnership. Partner with business leaders, project teams, and IT peers to support successful implementation and enhancement of business systems. Coordinate technical readiness for: New platform deployments Upgrades Integrations Enterprise enhancements Provide leadership on: Testing strategy Production readiness Deployment standards Operational Stability and Continuous Improvement. Monitor platform health across the enterprise and identify recurring issues, technical debt, and optimization opportunities. Lead structured review of: Repeat incidents Recurring defects Platform instability Support trends Unresolved risks Drive corrective actions that improve long-term platform reliability. Cross Functional Leadership Partner closely with: Operations Finance Talent & Culture Commercial teams Property leadership Cybersecurity / Infrastructure Translate business requirements into technical decisions that remain scalable and supportable. Executive Reporting and Planning Provide concise executive-level updates on: Application portfolio status Risks Major incidents Roadmap priorities Vendor performance Lifecycle investment needs Support annual planning, budgeting, and long-range technology roadmap discussions. Success Measures Application stability and uptime Reduction in repeat incidents Clear ownership across platforms Vendor performance improvement Timely release execution Reduced executive escalation Improved support consistency across hotels and home office Qualifications Required 8+ years leading enterprise or hospitality application environments Strong experience across hotel systems and enterprise business platforms Proven success managing platform governance, upgrades, and vendor relationships Strong understanding of luxury hospitality operating environments Experience leading cross-functional technology decisions Executive-level communication capability Strong organizational and prioritization discipline Preferred Luxury hospitality portfolio experience Multi-property environment experience Experience with enterprise integrations and data dependencies Project leadership in openings, transitions, or large deployments Familiarity with finance, HR, and commercial platforms Organizational Intent. This role serves as Auberge’s enterprise application accountability point, creating clear separation between: Platform ownership and Project delivery execution while strengthening long-term scalability across both hotels and home office operations. Additional Information This role offers a base salary range of $170,000-$190,000 plus a 25% annual incentive bonus, a comprehensive medical, dental, vision and voluntary benefits, 401k employer match, employer paid life insurance, employee assistance program and a team member hotel stay program. About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Auberge Collection LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Collection LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Collection LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Management Compensation: USD 170000 - USD 190000 - yearly

Responsibilities

This role provides enterprise technical leadership for core business applications across hotel and home office operations, owning technical stewardship, governance, and lifecycle management for critical platforms supporting guest experience and business processes. The director is responsible for establishing operating discipline to scale the application environment while ensuring standardization, supportability, and alignment with Auberge's operating priorities.