At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
The Director Assistant (Chief of Staff) will report directly to the EVP, USCDT. This person will see and influence how strategic decisions are made in our organization, prepare presentations to communicate out the strategy and vision, provide recommendations for areas of improvement, implement a communications strategy for the organization, drive culture and innovation, and manage key activities to support the team day to day. The candidate will be a key member of the USCDT Leadership Team, working closely and collaborating with all members of the team. They will possess outstanding thought leadership, critical thinking, visual storytelling talents, an uncanny ability to juggle multiple priorities, and a proven record of excellence operating independently and within a hard-working team environment. The role offers a hand-on experience to a wide range of responsibilities within the Technology organization, providing a comprehensive learning experience tailored to develop the DA’s skills and expertise in this domain.

The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be composed, organized, and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include:

• Proven track record to take sophisticated technical information and translate it into clear communications (presentations/memos) for a variety of audiences
• Proven ability to navigate effectively and efficiently within large, complex organizations
• Demonstrated ability to drive strong results, think strategically and globally
• Ability to juggle multiple tasks, with excellent organization skills and careful attention to detail
• Proven work experience within areas such as Technology, Project Management, and / or CEG (Human Resources)
• Experience with CEG processes and / or familiarity with American Express business groups preferred
• Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment
• Passion, energy, personal accountability and a desire to learn and grow as a leader
• Excellent judgment with high integrity and ability to manage confidential information
• Outstanding interpersonal / relationship building, oral and written communication skills
• Solid analytical and financial competence
• A standout colleague who is able to build consensus and work across a large and complex organization
• Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and get results
• Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
• Demonstrated ability to remain calm under pressure and be flexible and communicative when faced with changing priorities
• Engineering background and/or experience a plus
• Typically holds a Bachelor’s or Master’s Degree (or has equivalent work experience

• Manage business planning, meeting strategy, and operational processes on behalf of the EVP office
• Organize and facilitate leadership meetings, calls and forums. Plan content & agendas and manage follow-ups for meetings involving EVP and broader leadership team
• Coordinate office operations and ensure the seamless delivery of Technology and AXP information requests
• Create good working relationships across the organization to improve information sharing, problem solving and idea generation for key business issues.
• Seek out and implement standard methodologies and industry trends which can be used to increase organizational efficiency and quality
• Act as a force multiplier / delegate when needed e.g. delegated EVP responsibilities
• Lead goal-setting and measurement process for the EVP team
• Lead end-to-end creation of impactful and comprehensive communications / presentations for key business reviews with senior management
• Accelerate executive decision-making by:
• Conducting ad hoc analysis, research, and data collection
• Creating structures for organizing and presenting information
• Minimize fire drills through meticulous planning
  Run major annual talent management processes in close coordination with CEG, e.g. talent assessment and year-end performance management.
  Qualifications:

The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be composed, organized, and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include:

• Proven track record to take sophisticated technical information and translate it into clear communications (presentations/memos) for a variety of audiences
• Proven ability to navigate effectively and efficiently within large, complex organizations
• Demonstrated ability to drive strong results, think strategically and globally
• Ability to juggle multiple tasks, with excellent organization skills and careful attention to detail
• Proven work experience within areas such as Technology, Project Management, and / or CEG (Human Resources)
• Experience with CEG processes and / or familiarity with American Express business groups preferred
• Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment
• Passion, energy, personal accountability and a desire to learn and grow as a leader
• Excellent judgment with high integrity and ability to manage confidential information
• Outstanding interpersonal / relationship building, oral and written communication skills
• Solid analytical and financial competence
• A standout colleague who is able to build consensus and work across a large and complex organization
• Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and get results
• Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
• Demonstrated ability to remain calm under pressure and be flexible and communicative when faced with changing priorities
• Engineering background and/or experience a plus
• Typically holds a Bachelor’s or Master’s Degree (or has equivalent work experience)

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions