Director (AVP) - Mutual Fund Services Operations at Morgan Stanley

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

115000.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Career Development, Problem-Solving, Decision-Making, Communication, Active Listening, Service Delivery, Team Support, Client Focus, Diversity and Inclusion, Financial Transactions, Escalated Requests, Call Quality, Staffing Schedules, Adaptability, Collaboration

Industry

Financial Services

Description

Serve as the primary supervisor within specific line or project area with accountability to associated risks Manage direct reports, leading 1:1s and career development, attracting and retaining high quality talent in line with our leadership commitments Review resources to ensure adequate coverage to deliver BAU commitments, highlighting current and future needs to manager Evaluate call quality, and monitor service levels, workloads, and staffing schedules to ensure optimal service delivery Handle escalated shareholder and intermediary requests, offering solutions for complex financial transactions, account registration issues, and exceptions. Ability to lead by example, work with drive and determination, adapt management style to suit individuals and ensure team is well supported with a sense of purpose Prepared to challenge the status quo, raise concerns and/or needs of their team members Ability to pitch communication appropriately according to the audience and demonstrate active listening skills Culture carrier across Operations, embracing the Firm's core values and acting as a role model FINRA licenses preferred within first year: SIE and Series 7 Excellent problem-solving and decision-making abilities Ability to manage multiple priorities in a fast-paced environment At least 4 years relevant experience would generally be expected to find the skills required for this role Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $80,000 and $115,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

The Director will supervise specific lines or project areas, managing risks and ensuring optimal service delivery. They will handle escalated requests and lead a team while fostering a supportive environment.