ABOUT US

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable, and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

JOB SUMMARY

Demonstrates knowledge by leading the team to accomplish daily goals. Ensures the highest level of service during events by training and developing staff and executing the requirements of events based on standards. Can hold associates and themselves to a high level of accountability and consistency. Drive customer satisfaction and capitalize revenue opportunities during the event phase of a function. Provides clear and concise communications to everyone having ownership in the success of the event. Monitors and controls financial and administrative responsibilities to meet or exceed department goals. Able to focus on hotel leadership duties outside the daily responsibilities of the banquet department and contribute to hotel’s internal and external community initiatives.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• High school diploma or GED; 3 years’ experience in event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in event management, food and beverage, sales and marketing, or related professional area.

PROFESSIONAL QUALIFICATIONS

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• Anticipates guests’ needs.

• Be proactive and detail-oriented to avoid any potential issues
• Be visible in the eyes of the clients, guests, and associates. Lead by example.
• Ensure the staff is knowledgeable about the groups and their functions.
• Food displays are creative, labeled, and well-maintained throughout all functions.
• Knowledge of proper staffing guidelines and company service standards.
• Promote employee empowerment
• 3 years of experience in the Director of Banquets role.

Please refer the Job description for details