Director, Business Capability Owner at TD

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

215000.0

Posted On

18 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payments transformation, Product ownership, Strategic planning, Stakeholder management, Agile methodology, Scrum, Target operating model, Regulatory compliance, Risk management, Financial services, ISO 20022, SWIFT, Data analysis, Executive communication, People management, Change management

Industry

Banking

Description

Work Location: New York, New York, United States of America Hours: 40 Line of Business: TD Securities Pay Detail: $150,000 - $215,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Preferred Qualifications: Department Overview: The Payments Product Family builds and transforms the operating model, processes, and technology capabilities that enable Payments across TD Securities. Our mission is to deliver world-class service to internal and external clients, with a strong focus on people, process discipline, and effective controls. To deliver on that mission, we need leaders and practitioners who are innovative, customer-focused, and committed to continuous improvement, paired with deep knowledge of wire payments and the broader payments ecosystem. The Payments Product Family is a rapidly evolving, high-impact team for professionals who want to shape the future of payments at scale. We deliver TD’s Payment Modernization agenda across our global footprint, spanning regulatory commitments, cybersecurity, payment products, SWIFT, and correspondent banking services. Our work is designed to modernize end-to-end capabilities, including innovative client services, data and canonical models, and resilient technology infrastructure, supporting substantial daily payments volume. Position Overview: This position is for a Director, Business Capability Owner in the Payments Product Family. The role requires deep subject matter expertise and strong product/capability ownership to lead the execution of a large, multi-year payments transformation. You will define the target business capabilities and target operating model (TOM), translate strategic outcomes into an executable multi-year roadmap, and drive delivery across cross-functional teams using Agile/Scrum practices where appropriate. Success in this role depends on executive-level stakeholder management, disciplined governance, and the ability to align business, technology, operations, risk, and control partners around measurable outcomes. while owning key decisions, delivery trade-offs, and senior leadership communications. Job / Role Responsibilities: Product & Capability Ownership: Own the end-to-end Payments capability vision and strategy, including target business capabilities, capability maps, and an outcomes-based multi-year roadmap aligned to enterprise strategy, regulatory commitments, and transformation milestones. Monitor the regulatory environment and emerging industry mandates; translate requirements into clear product and delivery priorities, ensuring impacts to clients, operations, technology, and controls are understood and addressed. Develop business cases and investment proposals; drive prioritization and funding governance, confirm scope and dependencies, and establish benefits measures with impacted stakeholders. Identify, document, and validate current-state processes and controls; partner with stakeholders to design the future-state target operating model (TOM), including roles, handoffs, controls, and end-to-end client experience. Lead analysis and requirements definition by applying multiple elicitation techniques to probe, challenge, and clarify needs (business, operational, data, and integration), and drive timely consensus across stakeholders. Prioritize requirements and backlog items based on business outcomes, regulatory commitments, delivery sequencing, and interdependencies across the broader roadmap. Operate with clear decision rights to drive delivery trade-offs; proactively identify, assess, and manage delivery risks, issues, and control gaps through disciplined governance and escalation. Oversee third-party/vendor and strategic partner contributions (where applicable), including scope, delivery outcomes, and performance management in collaboration with sourcing and technology partners. Manage end-to-end traceability from strategic outcomes and regulatory requirements through business rules, features, epics, user stories, test cases, and operational readiness artifacts. Drive regular stakeholder demos and transformation updates for completed increments; define, compile, and communicate delivery and outcome metrics (e.g., milestones, risk burn-down, control readiness, adoption) to support executive reporting. Lead change planning and operational readiness, coordinating with impacted stakeholders to execute adoption plans (process documentation, communications, training, cutover/transition, and post-implementation stabilization). Modern Way of Working: Employ Agile and product-led delivery practices (where appropriate), including Shift Left testing and strong backlog hygiene, leveraging tools such as Jira, JTMF, and Confluence to drive transparency and predictable outcomes. Stay current on emerging payments trends, technology patterns, and delivery techniques to continuously improve execution (e.g., ISO 20022 migration practices, resiliency patterns, Design Thinking, and Lean experimentation). Contribute to a culture of innovation and operational excellence, actively identifying opportunities to simplify, standardize, and strengthen controls. People Management: Lead and develop a high-performing team of 10+ people (direct reports) and a broader set of indirect/matrixed resources, setting strategic objectives, shaping ways of working, and overseeing deliverables across multiple business lines, operations partners, and technology teams. Foster people development through coaching, timely performance feedback, and succession planning; build a high-performing, inclusive team culture. Stakeholder Management: Build and maintain productive relationships with internal and external partners, acting as an ambassador for the Payments Product Family and the bank. Establish and maintain governance cadences and materials (steerco updates, risk/issues, dependencies), ensuring stakeholders understand timelines, decisions required, and alignment to strategic outcomes. Influence senior executives and guide cross-functional teams, managing expectations and driving alignment across business, technology, operations, risk, and control partners. Define and communicate performance and outcome metrics, including delivery health, adoption, operational readiness, and control effectiveness. Communication & Facilitation: Demonstrate executive presence and convey complex concepts with clarity and brevity; translate information into decision-quality, executive-ready narratives and materials (e.g., SteerCo decks, one-pagers, governance readouts) that drive alignment and action. Communicate product changes, priorities, and impacts (process, controls, data, and operating model) through targeted stakeholder communications, ensuring clear decisions, expected behaviors, and adoption timelines. Lead executive forums and critical communications by framing trade-offs, risks, and dependencies with actionable options and recommendations; drive timely decisions and sustained sponsorship throughout the transformation. Critical Thinking & Problem-Solving: Apply structured problem-solving, critical thinking, and conflict resolution skills to address complex, cross-functional transformation challenges. Recommend best practices that improve resiliency, straight-through processing, data quality, risk management, and client experience. Solve intricate problems and drive pragmatic decisions through data-driven analysis, balancing speed, risk, cost, and long-term maintainability. Education & Experience: Undergraduate degree required. 12+ years of relevant experience in payments, deposits, and/or financial services, including leading large-scale transformation programs. 7+ years in product, program, and/or delivery leadership roles (e.g., Product Director/Owner, Program Director/Lead), including leading multiple cross-functional workstreams through complex delivery and change. Certifications such as PMP, Agile Certified Practitioner, SAFe, or Scrum Product Owner (CSPO) are assets. Payment & Deposits Product & Capability Domain Knowledge: Substantial knowledge of SWIFT messages, ISO20022, MX and MT formats. Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc. Knowledge of non-wire payment methods like drafts and checks. Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting. Understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive/ support deposits transformation, an asset. Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset. Understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases. Experience with payment data, canonical models, and payment data mapping. Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs. Preferred Qualifications: Proficient in MS Office and collaboration tools like Jira and Confluence. Consulting and / or strategy experience preferred, with a demonstrated ability to lead executive stakeholders, build governance, and drive outcomes through ambiguity. Tier 1 bank or financial institution experience preferred. Strong oral and written communication skills. Ability to work collaboratively and independently, exercising sound judgment. Skilled in data analysis and capable of thriving in ambiguous situations. Demonstrated storytelling skills and documentation skills. Who We Are TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific

Responsibilities

The Director will lead the end-to-end vision and strategy for the Payments Product Family, driving a multi-year transformation roadmap. They are responsible for managing cross-functional teams, defining target operating models, and ensuring alignment with regulatory and business outcomes.