If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
As the Enablement Director for Workers Compensation, you will play a pivotal role in transforming operational processes and procedures across the team and the enterprise. This strategic position is responsible for identifying inefficiencies, designing scalable solutions, and fostering alignment across departments to streamline daily tasks and enhance overall program effectiveness.

JOB DESCRIPTION SUMMARY

Our team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!
As a Director, you’ll be responsible for leading major process modeling, analysis and design efforts and be instrumental in development of compelling business rationale to formulate transformation. You’ll direct the activities and staff responsible for providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans.

TYPICAL SKILLS AND EXPERIENCES:

Education: Undergraduate studies in computer science, management information, business, mathematics or related field strongly preferred. Graduate studies are highly desired.
Experience: Ten plus years of dynamic experience in planning, designing and implementing company -wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration. In-depth experience with process redesign methods and tools. Five years of experience in people management.
Knowledge, Abilities and Skills: Expert knowledge of standards, methodologies and frameworks, business process management and technology. Proven knowledge of a wide variety of tools, concepts and techniques of business process modeling, analysis and design. Expert knowledge of emerging industry, competitor, customer demography, regulatory and market trends. Understanding of new technologies and developments in the technology industry. Extensive knowledge of project management concepts and techniques, facilitation, performance management, organizational design and managing organization change required. Ability to serve as the top technical specialist for business consulting and analysis. Demonstrable ability to lead large, sophisticated projects that involve high risk and great impact. Strong communication skills, ability to influence, apply innovative approaches, and deal with ambiguity.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide

KEY RESPONSIBILITIES:

• Enterprise Collaboration: Partner with cross-functional teams—including Claims, Underwriting, Risk Management, IT, and Compliance—to identify common challenges and develop unified solutions that improve consistency and reduce redundancy.
• Process Transformation: Lead initiatives to re-engineer workflows, automate routine tasks, and implement best practices that drive operational excellence and improve the underwriter and program administrator experience.
• Enablement Strategy: Develop and execute enablement strategies that support the adoption of new tools, technologies, and procedures across the Workers Compensation programs.
• Change Leadership: Serve as a change agent by promoting a culture of continuous improvement, innovation, and accountability.
• Performance Metrics: Establish KPIs and feedback loops to measure the impact of enablement initiatives and ensure alignment with organizational goals.
• Stakeholder Engagement: Facilitate regular communication with internal stakeholders to gather insights, share progress, and ensure transparency throughout transformation efforts.
• Compliance: Lead efforts with state market exams, audits and other regulatory compliance issues as they arise; create a proactive culture to minimize penalties/fines

KEY RESPONSIBILITIES:

• Directs all activities for team involving business transformation through the strategic application of people, processes and technology. Team participates in business planning processes across multiple departments or business units by identifying complexities, dependencies and duplications.
• Manages staff who consults on business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term systems plans.
• Leads associates involved with process management and consultation between business customers and systems area for development and implementation of new business processes and procedures. Responsible for communicating to customers, management and external sources.
• Provides direction and insight to leader, peers and team members responsible for identifying critical elements of a business process that need to be managed. Leads individuals to define criteria of performance success. Selects and applies appropriate performance measurement tools.
• Advises team on analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change.
• Manages team responsible for training the customers on business, technological, societal and environmental trends to support strategies for improving business performance.
• Directs staff who participate in strategic projects and who evaluate new technological developments, evolving business requirements and who recommend appropriate systems alternatives and/or improvements to current systems.
• Leads team that develop compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models.
• Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
  May perform other responsibilities as assigned.
  Reporting Relationships: Reports to Associate Vice President/Vice President directs a team of six to 15 direct and indirect reports.