Director, Business Operations - Independent Risk Management at SoFi

, , United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, Tactical Execution, Project Management, Performance Management, Cross-Functional Collaboration, Data Analysis, Control Testing, Risk Management, Continuous Improvement, Budgeting, Communication Skills, Problem-Solving, Emotional Intelligence, Analytical Skills, Business Judgment, Leadership

Industry

Financial Services

Description

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: Business Operations enables our business to scale faster and operate more efficiently. We are seeking a Director of Business Operations to support our Independent Risk Management (IRM) function. You will report to the Head of Risk Strategy and Operations and be responsible for the day-to-day operations of the broader (IRM) organization which includes Risk and Compliance. This role will be a trusted partner for the Chief Risk Officer and the extended leadership team, and is your opportunity to showcase a breadth of strengths across strategy, analysis, project management, problem-solving, performance management, program leadership, cross-functional project management, and more. What you’ll do: Partner with Risk leadership to translate risk strategy into operational plans, KPIs, and success metrics Coordinate cross-functional committees, steering groups, and reporting cycles to ensure consistent alignment on risk priorities. Support the development and maintenance of risk governance frameworks, including policies, standards, and operating procedures. Map, refine, and optimize end-to-end risk processes and controls to ensure the organization is well managed (e.g., incident management, issue remediation, control testing, model governance). Oversee a control testing function for Independent Risk Management, ensuring that controls are well designed and performing as intended across the organization Manage workforce planning, budgeting, and capacity forecasts for the Independent Risk Management function. Ensure efficient workflows and handoffs across Risk, Compliance, Audit, Technology and Business units. Champion continuous improvement (Lean/Six Sigma principles, automation, tooling enhancement). Assume complete ownership of projects and initiatives, thoughtfully managing business case, scope, dependencies, resources, and milestones Provide direct support for the CRO and Risk/Compliance Leadership teams on key business management deliverables including but not limited to budgeting and people strategy. Engage with enterprise Business Operations counterparts in other business units and functions on production and delivery of company-wide standardized processes such as quarterly planning and board deck preparation Support exam and regulatory execution for Independent Risk Management deliverables. What you’ll need: 12+ years of experience leading cross-functional teams that combines strategic thinking with tactical execution, Passion to learn, responsibly grow our business, and support our mission of helping members get their money right Previous experience managing business control (RCSA) and/or control testing frameworks Ability to break down challenges/opportunities, build a strategy, write an action plan, identify resources, and project-manage to completion Tell a compelling story – use data to drive strategy, execution, and optimization High emotional intelligence to build relationships across all levels, departments, and personality types to lead without direct reporting lines Track record of performance in a high growth, dynamic environment Bias toward action, strong analytical skills, and solid business judgment Eagerness to roll up your sleeves to get things done (even the unglamorous things) Expert communication and presentation skills and the confidence to articulate, present and debate your recommendations with anyone Ability to balance and prioritize multiple work streams for different stakeholders Nice to have: Experience in management consulting, investment banking and/or business operations Experience in Fintech MBA Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Responsibilities

The Director of Business Operations will oversee the day-to-day operations of the Independent Risk Management organization, ensuring alignment on risk priorities and optimizing risk processes. This role involves managing workforce planning, budgeting, and supporting the Chief Risk Officer with key business management deliverables.